OverviewFor macOS Catalina, Screen Recording permissions need to be granted to BeyondTrust Remote Support before a USF IT Remote Support representative will be able to assist. Enabling Screen Recording- Click the Apple menu and select .
- Select System preferences.
![](https://usfjira.atlassian.net/wiki/download/thumbnails/10938385386/Apple-System_Pref.png?version=1&modificationDate=1590572453806&cacheVersion=1&api=v2&effects=drop-shadow&width=410) - Select Security & Privacy.
![](https://usfjira.atlassian.net/wiki/download/thumbnails/10938385386/Apple-Security_Priv.png?version=1&modificationDate=1590572453811&cacheVersion=1&api=v2&effects=drop-shadow&width=410) - Scroll down to Screen Recording and check the box next to Remote Support Customer Client.app.
![](https://usfjira.atlassian.net/wiki/download/thumbnails/10938385386/Apple-Screen_Rec.png?version=1&modificationDate=1590572453818&cacheVersion=1&api=v2&effects=drop-shadow&width=410) - When Choose Quit Now when prompted to quit the Remote Support Customer Client, choose Quit Now.
![](https://usfjira.atlassian.net/wiki/download/thumbnails/10938385386/Apple-Quit_Now.png?version=1&modificationDate=1590572453825&cacheVersion=1&api=v2&effects=drop-shadow&width=410) The application should restart, allowing your Remote Support representative to view your screen and control your mouse.
![](https://usfjira.atlassian.net/wiki/download/thumbnails/10938385386/Apple-Remote_Support.png?version=1&modificationDate=1590572453831&cacheVersion=1&api=v2&effects=drop-shadow&height=250)
|