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Intelligent Communication Reports

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The information below describes each of the IC dashboards, provides tips on navigation, and identifies common tasks you can use to view the data.

Click here → IC Advisor QRG for a guide showing tips on navigating and using the IC reports. 

Table of Contents
maxLevel4

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  1. For example, select “Change of Major/Major Reselection” in the Reasons for Appointments section.
  2. View the appointment statuses and concentration of this appointment type by month or day.
  3. Right click the bar for “Change of Major/Major Reselection,” then click See Records to view the list of the students looking for advisor help in changing majors.
  4. Select Back to report to return to the dashboard.
Filters

Advisor Name11885511520

Advisor College

Appointment Outcome

FIF Cohort11885511520SRKALL Cohort

11885511520

Select Date11885511520

Report Elements

Avg Daily Appts

Avg Daily Appts for College

Total Appts

Total Appts for College

Appointment Status11885511520Appointment Reason

11885511520

Student UID

Count of Appts11885511520

11885511520

Date Recent Appt

Campus11885511520

College11885511520

Department11885511520

Major

Full Name11885511520

Email

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Report: IC - Supervisor Summary

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Note that you can view the same features if you select a Department in the Filter Panel, such as Applied Science, Social Work, or Finance. 

Filters

Campus11885511520

College11885511520

Department11885511520

Appointments Outcome

FIF Cohort11885511520SRKALL Cohort

11885511520

Select Date11885511520

Advisor Name11885511520

Report Elements

Daily Appointment Capacity11885511520

Avg Daily Appts

Total Appts

Capacity11885511520

Appointment Status11885511520

Reasons for Appointments

Student Appointment Distribution

Advisor UID11885511520

Name

#Appts

#Working Days

Avg Appts

Currently Enrolled Students With No Appointments

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Page 2: Supervisor Details

The report on this tab lists all students in a table format with the Report Elements shown below. You can change the results by selecting filters in the Filter Panel, and you can sort by selecting a column label in the Header row of the table.

Filters 

Campus11885511520

College11885511520

Department11885511520

Appointments Outcome

FIF Cohort11885511520SRKALL Cohort

11885511520

Select Date11885511520

Report Elements

Attendee UID11885511520

Student NameStudent Email

11885511520

Advisor Name11885511520

Appointment Type11885511520

Contact Method11885511520

Reason of Appointment

Appointment OutcomeAppointment Status

11885511520

Date11885511520

Student Campus

Student College

Student Department

Student Major

SRK CohortFIF Cohort

11885511520

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Page 3: Students With No Appts Details

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Filters 

None

Report Elements

Student UID11885511520

First Name11885511520Last Name

11885511520

College11885511520

Department11885511520

Major 1

Major 2

Email

FIF

SRK

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Report: IC - Drop-In Queue

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  1. Hover over the table, then click the ellipses in the top right corner of the table display. 
    The report displays a menu:
  2. Select Export Data, then work with the data in Excel.
Filter Panel

Queue Name11885511520Advisor Name

11885511520

Date

Appointment Reason11885511520

Report Elements

Students in Queue11885511520

Students Left Queue

Average Wait Time

Student UID11885511520

11885511520

Student Name

Phone #

Email

Student CampusStudent College

11885511520

Student Major

Drop In11885511520

Pick Up11885511520

Wait Time11885511520

Drop In Reason

Advisor Name11885511520


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Anchor
Report Elements Glossary
Report Elements Glossary

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