Anchor | ||||
---|---|---|---|---|
|
This style guide is an example of what customer-facing user guides should look like and how they should be structured. It includes best practices for user guides as well as instructions on how to navigate Confluence to add macros and a table of contents to your page that will function both in Confluence and Jira Service Desk Customer Portal.
Each user guide should have an Overview section, a Table of Contents, and an Instructional Section. The setup should mirror this guide. If you are making net new documentation, we ask that you use the User Guide Template (Select the dots next to the Create button and choose USF IT User Documentation in the 'Select Space' drop down).
Info | ||||
---|---|---|---|---|
| ||||
Anchor | ||||
---|---|---|---|---|
|
Using headings
- Highlight text you want to apply the heading to
- Select the Paragraph drop down (see image below)
- Choose your heading (paragraph, Heading 1, Heading 3)
Info | ||
---|---|---|
| ||
|
Creating links to the Top of Page Anchor
- Type 'Back to top' at the end of each section
- Highlight the Back to top text
- Select the Insert Link button (see image below)
- Select Advanced from the menu on the left
- Type #Top
- Select Insert
Info | ||
---|---|---|
| ||
|
Anchor | ||||
---|---|---|---|---|
|
Writing step-by-step instructions
- Select the Numbered List button (see image below)
- Write instructions
- Bold and capitalize the Name of buttons and other options that the user is instructed to select
Info | ||
---|---|---|
| ||
|
Adding a tips, notes, or warnings macro
- Select on the Plus Sign drop down (see image below)
- Select the Other Macros option
- Type tip, note, or warnings into the search bar
- Select the macro from the results
- Type the title of the tip, warning, or note
- Select Insert
- Type information within the tip, warning, or note space
Editing a tips, notes, or warnings macro
- Select the icon beside the title of the tip, note, or warning
- Select the Edit button
- Select the Save button when done
Removing a tips, notes, or warnings macro
- Select the icon beside the title of the tip, note, or warning
- Select the Remove button
Info | ||
---|---|---|
| ||
|
Anchor | ||||
---|---|---|---|---|
|
Inserting pictures
- Select the Insert Files button (see image below)
- Select the Upload Files button
- Upload your .png or .jpg
- Select the Insert button
- Select the Border button
Info | ||
---|---|---|
| ||
|
Sizing images in Confluence
- Select the image
- Do one of the following:
- Adjust the pixel width in the text box to the left
- Select on one of the sizing buttons located between the text box and the original button
Info | ||
---|---|---|
| ||
|
Adding alt text to pictures
- Select on the image
- Select the Properties button
- Select on Titles located on the left hand of the pop up/modal
- Fill out Titles and Alt Text with a short description
- Select the Save button
Info | ||
---|---|---|
| ||
|
Anchor | ||||
---|---|---|---|---|
|
Making your Table of Contents
- Place your cursor next to your first Heading 1 title
- Select the Plus Sign drop down (see image below)
- Select the Other Macros option
- Select on the Anchor macro
- Type the name of your anchor (i.e. Topic1)
- Repeat steps 1-5 for the remainder of your Heading 1 and Heading 3 titles
- Type your Heading 1 and Heading 3 titles in the Table of Contents space
- Highlight the first title
- Select the Insert Link button (see image below)
- Select Advanced from the menu on the left
- Type # and the name of the anchor you made for that title (ie.eg. #Topic1)
- Select Insert
- Repeat steps 7-12 for the remainder of your titles
Info | ||
---|---|---|
| ||
|