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VMware Horizon Client allows you to access a USF Health desktop remotely as a virtual desktop. This job aid will instruct you on how to download and install the Horizon Client and navigate the VMware Desktops. The steps may vary depending on your operating system.

At this time, the USF approved version of VMWare Horizon is 5.5.2.



Download and 
Install Horizon Client

  1. Navigate to and select Install VMWare Horizon Client.

  2. At the top left dropdown, select Horizon 7 (5.0).

  3. Find the VMWare that is for your Operating System and select Go to Downloads to the right.

    titleIf you do not know which operating system you are running, click on the options below for instructions on how to find out.

    titleWindows 10 click here.

    Click the Start button located at at the left of the toolbar and select Settings.

    Select System.

    In the left column, scroll down and select About.

    In the right of the window, scroll down and locate Windows specifications. Here it will list what Windows version you are currently running.

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    titleWindows 8 click here.

    Click on the Windows icon on the left of the toolbar or hit the Windows Key on the keyboard.

    From the Start menu click on the search icon that looks like a magnifying glass.


    Type System in the search field in the dialog box that opens.

    Select the item listed as System as shown in the diagram.


     The System information screen will open and will identify the edition of your Windows operating system and system type (32-bit or 64-bit).


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    titleWindows 7 click here.

    Click on the Windows icon on the left of the toolbar or hit the Windows key on the keyboard.

    Type System in the search field that opens just above the Windows icon.

    Then select the item listed as System under the Control Panel heading as shown in the diagram.

    The System information screen will open and will identify the edition of your Windows operating system and system type (32-bit or 64-bit).


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  4. One you are on the page for the download you need, select Download Now.

  5. Once the file named VMware-Horizon-Client-5.5.2-18035009 is downloaded, run the file. 


    User Account Control dialog box may open, asking if you want to allow the changes to be made to your computer. If this occurs, click Yes.

  6. The VMware Horizon Client Setup Install Wizard will open and bring up the VMware end-user license agreement dialog box.
    Select Agree & Install.

  7. When the install completes, you will see a Success! box. Select Finish.

    titleBefore Step 8

    Before continuing, make sure that you have anything you are working on saved somewhere. If you do not, there is a high risk of your work being lost.

  8. You will need to restart you computer in order for the installation to complete successfully. Select Restart Now.

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Access VMware Server

  1. Double-click VMware Horizon Client on your desktop.

  2. The VMWare Horizon Client Add Server box will open. Click New Server or  double-click Add Server.

  3. The VMWare Server Name box will open. Enter in the field for Connection Server name and select Connect.

  4. At login, enter your NetID and password, then select Login.

  5. Once login is successful, you will see all desktop that you have access to.

  6. Double-click the VMware you want to open to connect. 


    PLEASE NOTE: Users utilizing PCIS Prenatal or PCIS My Care Team will no longer see a separate PCIS Icon in the selected view. You will now access the PCIS icon directly via the Clinical Desktop View. 

  7. The VMware View you selected will launch, initialize, and open.



When saving in a VMware desktop, always save to your network drive or Box. If you save the item to the desktop, it will be deleted once it is logged out.

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Monitor Settings

  1. To extend the display to a dual monitor, select the Setting icon.

  2. On the left column, make sure the desktop you wish to change is selected.


  3. In the right column, select the drop down next to Display and click on what you wish to change it to.

  4. Once you have selected the display, select Apply.

Table 1 - Features available in the VMWare View Toolbar

Toolbar Options


Auto Hide

The PushPin in the toolbar represents the Auto Hide. This will allow you to hide the toolbar.


Find Details, Support and Help Information about VMware.

Connect USB Device

Automatically or manually connect USB devices.

Minimize ( _ )

Minimize the VMware View desktop.

Box ( )

Re-size the VMware View screen.

Exit ( X )

Close the VMware view. This will log you out of the client.

Table 1: VMware View toolbar.

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If you are unable to solve your issue with this knowledge article you can contact the IT Service Desk by calling (813) 974-HELP (4357) or emailing 

If you find any errors or omissions on any knowledge base page, please send an email to the 'DocTeam' at