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Files larger than 15 GB
Access databases
Excel spreadsheets containing links to other spreadsheets
Outlook .pst files
I signed up for Box prior to joining USF. How can I keep this space reserved for my personal stuff?
You will need to modify the account to use a non-USF address. You can do this by following these directions:
Login to Box and click the Gear icon in the top right corner.
Select "Account settings."
In the section, "Login information," click "Add more emails."
Enter the non-USF email address and save changes.
Follow the steps in the confirmation messages sent to the address you provided, which will validate the email address is operational.
Go back into "Account settings" and hover over the address selecting the option to make this address primary. Authenticate to save changes.
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Can I download my Box data?
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Yes. They will be considered external collaborators and they can collaborate with your shared content with or without using a Box account, depending on how your content is shared.
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I signed up for Box prior to joining USF. How can I keep this space reserved for my personal stuff?
You will need to modify the account to use a non-USF address. You can do this by following these directions:
Login to Box and click the Gear icon in the top right corner.
Select "Account settings."
In the section, "Login information," click "Add more emails."
Enter the non-USF email address and save changes.
Follow the steps in the confirmation messages sent to the address you provided, which will validate the email address is operational.
Go back into "Account settings" and hover over the address selecting the option to make this address primary. Authenticate to save changes.
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I am admitted to USF as a student / graduate student / graduate assistant and I can’t log in to Box, why?
Anyone who is showing “Admitted” in the primary affiliation is not allowed for Box access. Once your affiliation fully transitions to the right student affiliation, you will be able to access Box.
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I am a new employee at USF and I am unable to log in to Box, why?
A list of affiliations are allowed for Box access. If your affiliation is not in this list, you will not be able to access Box. However, it is possible that your affiliation change is underway as your employee status is being processed.
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I left USF and will need to download my files from Box but I cannot log in anymore, how do I get access?
For students, please submit a help ticket and admins will review your request. Additional information may be required.
For former employees, please reach out to your former supervisor to get approval from IT Security before Box admins can address your access request. Please have them submit a help ticket addressed to IT Security.
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Does Box back up my data?
Box.com does back up your data to protect against a system failure. However, there are some actions you can take against content that cannot be undone. You can use options such as versioning to protect the integrity of documents. Content you delete is also placed in the Trash . These items and can be restored up to 90 days after the item was deletedwith the current Box settings.
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How do I clear the deleted items placed in Trash?
With the current Box setting, only admins are able to clear your items in Box Trash. For instances that you need this cleared out, admins will review your request through a help ticket.
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What is "file versioning" and how does it work?
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