1. Service Request: I would like to request or consult on a service IT provides USF

2. Incident: I need help with something that is broken and preventing me from working

3. Banner Hosted Support

4. Cyber Security Services

1. Summary: This is the main subject line for the ticket.

2. Email: This is your USF email address (NetID@usf.edu)

3. NetID: If applicable. If you do not have a NetID, type NA in the field.

4. Telephone Number: Number used in case an IT member needs to call regarding your request.

5. Description: Explanation of what the request is regarding

6. Attachment: Any screenshots or other documents that might be related to the request

7. Email confirmation to: This is the email address you wish to receive a confirmation email to. This should be your USF email address. If you are unable to access your USF email address, enter a secondary email to address.

8. Submit Send: To submit the ticket to the Service Desk

1. Summary: This is the main subject line for the ticket.

2. Email: This is your USF email address (NetID@usf.edu)

3. NetID: If applicable If applicable. If you do not have a NetID, type NA in the field.

4. Telephone Number: Number used in case an IT member needs to call regarding your request.

5. Description: Explanation of what the request is regarding

6. Email confirmation to: This is the email address you wish to receive a confirmation email to. This should be your USF email address. If you are unable to access your USF email address, enter a secondary email to address.

8. Submit Send: To submit the ticket to the Service Desk

1. Infrastructure Support: Hosted schools request routing to Infrastructure Operations Team

2. Oracle Server Administration: For issues regarding Oracle Servers

3. Oracle SQL Update: For issues with any Oracle SQL updates

4. Oracle Database Administration: For issues with any Oracle Database

• Standard ACLJSM - Submitting Tickets through Customer Portal
• Group-Based ACL
• User-Based ACL

1. Email confirmation to: Enter your USF email address.

2. ACL Type: This is the type of ACL you wish to submit.

3. Source Host Name: This is the computer's name that will be connecting to the destination.

4. Source IP: The computer's IP address that will be connecting to the destination.

5. Destination Host Name: The name of what you want to connect to (Examples are DWHouse, PROD_RO, etc.)

6. Destination IP: The IP address of what you will be connecting to.

7. Destination Port/Protocol: The port for the destination you will be connecting to.

8. Telephone Number: A phone number in case a member of IT needs to contact someone about request.

9. Reason for ACL: What is the purpose of the request.

10. SubmitSend: The button to sent the request.

1. Email confirmation to: Enter your USF email address.

2. ACL Type: This is the type of ACL you wish to submit.

3. Username: NetID

4.  AD Group: Active Directory Group you wish to access.

5. Telephone Number: A phone number in case a member of IT needs to contact someone about request.

6. Reason for ACL: What is the purpose of the request.

7. SubmitSend: The button to sent the request.

1. Email confirmation to: Enter your USF email address.

2. ACL Type: This is the type of ACL you wish to submit.

3. Username: NetID

4. Destination Host Name: The name of what you want to connect to (Examples are DWHouse, PROD_RO, etc.)

5. Destination IP: The IP address of what you will be connecting to

6. Destination Port/Protocol: The port for the destination you will be connecting to.

7. Telephone Number: A phone number in case a member of IT needs to contact someone about request.

8. Reason for ACL: What is the purpose of the request.

9. SubmitSend: The button to sent the request.