Intelligent Communication Reports
The Intelligent Communication (IC) reports are a set of two three interactive dashboards workspaces that provide the academic advising community (advisors, coordinators, supervisors, and leadership) with metrics they can use to measure the effectiveness of the university’s academic advising initiatives. Using the two dashboards, reports: IC - Advisor Summary and , IC - Supervisor Summary, and IC - Drop-In Queue, users can view academic advising efforts in managing caseloads and improving student success through many perspectives, including the following:
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The report on this tab lists all students in a table format with the Report Elements shown below. You can change the results by selecting filters in the Filter Panel, and you can sort by selecting a column label in the Header row of the table.
Filters
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Report: IC - Drop-In Queue |
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The IC – Drop-In Queue provides a workspace displaying the metrics for the Archivum advising queue used by students who request tele-conference meetings with an advisor (e.g., Teams, phone). Queues are defined by Archivum and data are available to view for one or more queue.
The report provides counts for the number of students in the queue, the number of students who left the queue, and the average wait time for students to connect with an advisor. These counts update when you select filters, such as one or more queues or a date range.
To export filtered results to Excel:
- Hover over the table, then click the ellipses in the top right corner of the table display.
The report displays a menu:
- Select Export Data, then work with the data in Excel.
Filter Panel
Queue Name
Date
Report Elements
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