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Overview

USF transitioned from using Junos Pulse VPN to Palo Alto GlobalProtect for secure connections to on-campus resources on Sunday, March 15th, 2020.

Follow the instructions below to install and use the Palo Alto GlobalProtect VPN client.


If you are unable to solve your issue with this knowledge base article, please contact the USF IT Service Desk by using Chat at itchat.usf.edu, calling (813) 974-HELP (4357) or emailing help@usf.edu. 

If you find any errors or omissions in any knowledge base article, please contact and inform the USF IT Service Desk by calling (813) 974-HELP (4357) or emailing help@usf.edu.
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To get started, click on the appropriate link below:


  • Instructions for downloading, installing and using the Palo Alto GlobalProtect VPN client for WINDOWS
  • Instructions for downloading, installing and using the Palo Alto GlobalProtect VPN client for MAC


If the instructions above did not solve your problem or you run into any other issues, please contact the Information Technology Help Desk for assistance.

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