Technical and Online Support

 If you need help with ...Contact 

Online Course Assistance

If you need assistance with Implementing the following in your online course please utilize the request form below to reach out to a member of the Educational Design and Technology team for assistance:

  • Blackboard Collaborate Ultra
  • Microsoft Teams
  • Audio Recording/Presentation Support
  • Canvas Support (Course Settings, Files, Face to Face Conversion)

Faculty Service Request Form:

For Assistance in the following items please contact USF IT (right column information)

  • Microsoft Teams
  • Computer Lab
  • Listservs
  • Classrooms AV
  • Configuring your computer to connect wireless at the College of Nursing


HOURS:  Mon-Fri 9am-5pm

PHONE:  813-974-4357

Classroom AV Support:

  • Mon-Fri, 9am-5pm

  • Phone: 813-974-4357



LOCATION:  Help Desk at the WELL Lobby


USF Microsoft Teams support page USF IT Website

EDT has moved all Teams trainings to the Microsoft Teams Resources for Faculty webpage. 

Phone: 813-974-4357


Canvas Portal Support (click Here)

 Accounts & Access
  • Apply for your USF NetID in order to access Canvas. click here
  • For Information on obtaining your USF ID card, click here

Get Your Accounts and IDs

 Canvas assistance, including:
  • Exams
  • Uploading assignments
  • Formatting documents
  • Viewing presentations
  • Canvas Password issues

USF Academic Computing

HOURS:  Mon-Fri 9am-5pm

PHONE:  813-974-1222



 Library Assistance

Shimberg Health Sciences Library

PHONE:  813-974-2243


Guides & Resources
Support Home
Guides for Students
Canvas Tutorials
Guides for Faculty

Canvas Tutorials

Teaching & Learning Pedagogy