Technical and Online Support

Students: 

Online, Face-to-Face, or Hybrid Course Assistance

View the Canvas Tutorials for Students support page to access handouts and resources for using Canvas and other educational technologies. 

If you have questions or need assistance, please contact USF IT (see contact info to the right). Examples include:

• Exams
• Uploading assignments
• Formatting documents
• Viewing presentations
• Canvas password issues

Having computer issues or need help resetting your password, connecting to wireless, etc.?

• All Campuses:
  • USF IT has Apple and Dell certified technicians available to assist you. Access the USF IT Service Desk website and click USF IT Computer Repair Center (this is also known as the IT Service Center) to schedule an appointment with a technician. The service is free and you pay for parts, if necessary. 
  • Connecting to wireless instructional resource
• Tampa
  • IT Services
• Sarasota Manatee
  • Computer & Device Support
• St. Petersburg
  • Campus Computing

USF IT

_HOURS:  

Mon. - Fri. 7am - 10pm

Sat. - Sun. 9am - 6pm

_PHONE:  813-974-4357

Classroom AV Support:

• Mon. - Fri. 9am - 5pm
  

_EMAIL: help@usf.edu

Chat: ITChat.usf.edu

_LOCATION:  Help Desk at the WELL Lobby

_WEBSITE:  https://www.usf.edu/it/get-help

Faculty and Staff: 

Online, Face-to-Face, or Hybrid Course Assistance

View the following webpages to access handouts and resources for using Canvas and other educational technologies. 

• Canvas Tutorials for Faculty
• Educational Technology Resources
• Teaching & Learning Pedagogy
• Teams

If you need assistance with educational technologies or teaching and learning pedagogy in your course, please access the Educational Design and Technology website, navigate to the Contact Us section, and submit a request for support. Examples include: 

• Canvas support 
• Microsoft Teams
• Honorlock
• Audio recording/presentation support
• Teaching online
• Best practices

For assistance in the following items please contact USF IT.

• Computer lab
• Listservs
• Classrooms AV
• Configuring your computer to connect wireless at the College of Nursing

Canvas Portal Support 

• APA writing resources
• Library
• LinkedIn Learning
• Netiquette
• Turnitin
• And other resources

Microsoft Teams

• Support and documentation 

• IT MS Teams Support
• EDT MS Teams Resources

• Apply for your USF NetID in order to access Canvas
• For information on obtaining your USF ID card

• View the NetID Website
• View the USFCard Website

Shimberg Health Sciences Library

_PHONE:  813-974-2243

_WEBSITE:  http://library.hsc.usf.edu/