Archivum Troubleshooting

How to report an issue

For questions, concerns, feedback, or to report an issue, please contact sbizri@usf.edu.

I am receiving a "HTTP Status 500" error message

If you are receiving an error message that looks like the below, please retype the url https://usf.appiancloud.com and resave in your saved bookmark link.

I am receiving an "Error Evaluating UI Expression" error message

If you are receiving an error message like the one below, refresh your browser page or re-click the Archivum page you are trying to get to.

I am receiving an Archivum connection error page when scheduling an appointment

This could be due to several reasons.

• Your email address could have reverted to "mail.usf.edu". If you think that is the case, you can revert back to your health email by navigating  https://usffl.service-now.com/nav_to.do?uri=kb_view.do?sysparm_article=KB0010339
  It will take you through the steps to update back to your health email. Keep in mind that once you update it, it won’t be reflected in Archivum for 24 hours. 
• Your Outlook permission are not set properly or at all. Go to the Advising and Academic Services page to walk back through the steps of setting up your sharing permissions in Outlook.