Overview

This user guide will walk you through accessing your voicemail (on and off campus), changing your voicemail pin, and setting up call forwarding on your office phone. At the end of the guide you'll find helpful resources and documents that you download and keep with you at your desk.

Access Voicemail from your On-Campus Phone

The first time you access the Cisco voicemail system you will be required to set it up. Follow these steps to set up your voicemail.

  1. Dial 4-6000.

    Sarasota should dial 2-4500

    St. Petersburg should dial 3-100

  2. Listen to the prompts.
  3. Enter your default PIN.
  4. Press the # sign.

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Access Voicemail from a Phone Outside of USF

  1. Dial (813) 974-6000. 

    Sarasota should dial (941) 359-4500

    St. Petersurburg should dial (727) 553-1000

  2. Press the sign.
  3. Enter your ID (your desk phone number - (xxx)-xxx-xxxx).
  4. Press the # sign.
  5. Enter your PIN.
  6. Press the # sign.

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Mailbox Matrix

Setup OptionsMAIN MENUSHORTCUTS

Greetings ...............................................1

Message Settings .................................. 2

Preferences ........................................... 3

Transfer Settings ................................... 4

Alternate Contact # (zero out) ............... 5

Help ....................................................... 0

Exit ......................................................... *

Play new messages ...............................1

Send a message ................................... 2

Review old messages ........................... 3

Setup options ....................................... 4

Help ...................................................... 0

Exit ....................................................... ***

Help .................................................. 0

Cancel/backup .................................. *

Skip/confirm ...................................... #

Change greeting settings ................. 4 1

Change PIN (password) .................... 4 3 1

Change your name ........................... 4 3 2

NOTE

You MUST first log into your voicemail box by phone.

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Get Voicemail via Cisco website

  1. Click http://vmail.usf.edu
  2. Login with you NetID and password.
    This will open your Cisco Inbox.
  3. Click the Play icon on message in Inbox to play message.

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Change Voicemail Pin 

  1. Click http://vmail.usf.edu
  2. Login with you NetID and password.
    This will open your Cisco Inbox.
  3. Click the Settings tab  


  4. Click the Passwords drop-down menu
  5. Select Change PIN.


  6. Enter your new pin in the "New PIN" field
  7. Confirm your new pin in the "Confirm New PIN" field
  8. Click Save.

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Setting up Call Forwarding

Cisco uses call transfer (forwarding) rules based on caller identity, time of day, and your meeting schedule to forward particular calls to your voicemail or another phone number. Below are steps to set up your call forwarding. 

a. Set up Personal Call Transfer Rules

  1. Click http://vmail.usf.edu
  2. Login with your NetID and password
    This will open your Cisco Inbox.
  3. Click Settings 
    This will open the Messaging Assistant web tool.
  4. Click Preferences
  5. Click Transfer and Screening


  6. Check the box next to Alternate
  7. Click Save


  8. Click Alternate
  9. Select "Apply personal Call Transfer Rules"
  10. Choose from the following in the "Status" Section
    • Enable with no End Date and time
    • Enable until, then enter the Date and Time.
  11. Click Save

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b. Set up Destinations

  1. Navigate to your Cisco Inbox. 
    1. Click http://vmail.usf.edu
    2. Login with your NetID and password
  2. Click the Routing Rules tab
    This will open the Personal Call Transfer web tool.


  3. Click Destinations
  4. Click View Destinations


  5. Click New Destination
    The Create Destination page will open. 
  6. Enter a name for the phone number that calls will be transferred to in the "Name" field
  7. Enter 9, the area code, and the phone number in the "Phone Number or URI" field. 
  8. Enter the number of rings you want the system to wait before transferring the call in the "Rings to Wait" field. The default value is four rings.


  9. Click Save

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c. Create Rule Sets

  1. Click Rules

  2. Click View Call Transfer Rule Sets

  3. Click New Rule

  4. Enter a name for the new rule set in the "Name" field
    Choose a name that applies to the situation and is easy to remember. (For example, a rule set named “Workweek” might be active Monday through Friday, while a rule set called “Vacation” might be active during the calendar dates of that vacation).

  5. Click Save

  6. Click Add Rule
  7. Complete the required fields 

     Click here for additional information
    FieldConsiderations
    From

    Use with the Caller(s), Caller Group, Phone Number, and/or Call Source fields to set conditions for the caller identity in the rule.

    Check the From check box, and select From or Not From in the list, as applicable.

    Caller(s)

    Use to add callers to a rule.

    a. Check the Caller(s) checkbox, then select Add Callers.

    b. On the Find Contacts page, select the applicable tab, depending on whether you want to search the list of users in the Connection directory or your contacts list. You may be able to search for both users and administrator-defined contacts in the Connection directory. Administrator-defined contacts are indicated by an asterisk (*) next to the name in the search results list.

    c. Enter a name or partial name, and select Find.

    d. Check the checkbox next to the caller you want to add to the rule. You can check multiple checkboxes to add more than one caller at a time.

    e. Select Add Users or Add Contacts, as applicable.

    f. To remove a caller from the rule, select the name, then select Delete Selected.

    Caller Group

    Use to add a caller group to a rule.

    Check the Caller Group checkbox, and select a caller group in the list. (Note that before you can use a caller group in a rule, you need to create the caller group.)

    Phone Number

    Use to add a phone number to a rule.

    Check the Phone Number checkbox, and enter the number that Connection will associate with the incoming call. Connection processes the rule only if the phone number of an incoming call matches exactly what you enter in the field. You can use the wildcard characters X and * to match more than one phone number:
    • The X character matches any single digit in the range 0 through 9. For example, the pattern 9XXX matches the range of phone numbers from 9000 through 9999.

    • The asterisk (*) character matches any sequence of digits. For example, the pattern 5556304* matches the phone numbers 5556304, 55563040, 55563041, 5556304100, and so forth.

    Call Source

    Use to include or exclude callers based on whether the caller can be identified by Connection as a known number (a Connection user, a contact, or a Connection administrator-defined contact) or as an unknown phone number (an external caller), if applicable.

    Check the Call Source checkbox, and select Known Number or Unknown Number in the list, as applicable.

    Received Between

    Use to set the time period during which Connection applies the rule to your incoming calls.

    Check the Received Between checkbox, and select Received Between or Not Received Between in the list, as applicable. Choose an hourly range from the hour and minute lists.

    I am in a Meeting

    Use to have Connection use your Microsoft Outlook calendar to determine whether you are in a meeting when it applies the rule to an incoming call. Connection considers you to be in a meeting when your Outlook meeting time is scheduled as Busy. Any meetings set as Tentative, Free, or Out of the Office are not considered by Connection.

    Check the I Am in a Meeting checkbox, and select I Am In a Meeting or I Am Not in a Meeting in the list, as applicable.

    Note

    This feature is not available on all systems. Ask your Connection administrator whether it is available to you.

  8. Click Update Preview to display a text version of the rule so you can confirm that it is correct before you add it to the ruleset
  9. Click Save

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d. Enable Rule Set

  1. Click Rules
  2. Click Enable Rule Sets
  3. Choose from the following options:
    •  Enable for a range of dates
      • On the Enable Rule Sets page, in the Date Range section, select the rule set in the Rule Set column list that you want to enable. The check box in the Enabled column is checked automatically.
      • Set the applicable dates in the Start Date and End Date column lists.
      • To add another row, select Add Date Range, then repeat Step a and Step b to specify the date range for any additional rule sets.
      • You can schedule several date ranges in advance. For example:
        • Vacation rule set, enabled March 1 to March 8
        • Work Travel rule set, enabled March 9 to March 11
        • Workweek rule set, enabled March 12 to March 31
      • Only the rule set enabled during the date range that includes the current date is active.
      • Select Save.
    •  Enable for specific days in the week
      • On the Enable Rule Sets page, in the Days of Week section, select the rule set in the Rule Set column list that you want to enable for the applicable days of the week. The checkbox in the Enabled column is checked automatically.
      • You can specify a rule set for one or more days of the week (for example, every Tuesday, every weekday, or every weekend), or you can choose Daily to apply the ruleset to every day of the week.
      • Select Save.

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Helpful Resources

Tampa

Sarasota

St. Petersburg


Help

For additional options using the Cisco Unity Connection click https://cuc.itc.usf.edu/ciscopca/onlinehelp/enu/help/htmlfiles/index.html