Box - Restoring Deleted / Missing Files

Owned by Kimberly Adkins
Last updated: Mar 10, 2023 by Novilaine Blanco
1 min read

Just like your computer, Box makes use of a trash and is accessible to users. When a file or folder is deleted, both the person who deleted the item and the owner of the item will be able to retrieve it from their trash. Box trash can be accessed through Box on the web.


If you have recently purged your trash folder and the files aren’t in your personal trash, they might be in the trash of the person who deleted or owned the files. If you know who deleted or owned this content, please contact this user and instruct them to restore the files from their trash.


The following shows how to restore items from Box trash.

  1. Log into your Box account online.





  2. Select the trash folder from the options on the left.



  3. You can filter items by Items I Deleted and Items I Own as shown.



  4. And you can sort items and folders alphabetically by clicking on Name as shown.



  5. You can restore all deleted items by selecting Restore All located in the top right corner or select the item you wish to have restored and the select Restore as shown.


The following details are restored along with the file:

  • Description
  • Tags
  • Comments
  • Tasks
  • Share state (whether the shared link is enabled or disabled)
  • Collaborators 


The following details are not restored:

  • Expiration setting on shared links
  • Expiration settings for deletion