Overview

This article explains how to reset or change your NetID password if you know your current or expired password and already have a profile set up.

If creating a new password, the following are the guidelines:

Don’t use a phrase you can find as a single entry in a dictionary.
Don’t use a password that you have previously used.
Your password must be 15 characters or longer.
Complexity (additional numbers, special characters, etc.) is no longer required.
Always use a different password for each of your accounts (work, personal banking, etc.) to ensure that if one account is compromised, your other accounts are still protected and consider acquiring/implementing a password manager to make this easy to manage.

Table of Contents

Do not utilize Ctrl-Alt-Del as a password reset method, even if prompted to do so by the Windows Lock Screen.

Resetting your forgotten NetID password

Go to https://profile.usf.edu/
Click Reset Password.
Enter your USF email address and the randomly generated password and click Next.
Select I forgot my password and click Next.
Select and perform a verification method.

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Changing your NetID password

Go to https://profile.usf.edu/
Click on Reset Password.
Log in using your USF email and password.
Enter your old password in the old password field.
Enter your new password in both new password fields (see above)
Click Submit

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Unlocking your NetID Account

Accounts should unlock on their own after 30 minutes of last attempted log in. These are steps you can take to try to unlock your NetID account on your own.

Go to https://profile.usf.edu/
Click Reset Password.
Enter your USF email address and the randomly generated password and click Next.
Select I know my password, but still can't log in and click Next.
Select and perform a verification method.
If completed correctly, you will see the following message.

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If you are unable to solve your issue with this knowledge base article, please contact the USF IT Service Desk by using Chat at itchat.usf.edu, calling (813) 974-HELP (4357) or emailing help@usf.edu.

If you find any errors or omissions in any knowledge base article, please contact and inform the USF IT Service Desk by calling (813) 974-HELP (4357) or emailing help@usf.edu.

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