Single Analog Phones

AVAYA Models: 6210, 6219, & 6221

Activate Call Forwarding

  1. Listen for a dial tone.
  2. Dial *2 and the 5-digit forwarding extension.
  3. Listen for confirmation tone.
  4. Hang up.

Cancel Call Forwarding

  1. Listen for a dial tone.
  2. Dial #22.
  3. Listen for confirmation tone.
  4. Hang up.


AVAYA 6210 User Guide

AVAYA 6219 User Guide

AVAYA 6221 User Guide

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Digital Multi-Line Phones

AVAYA Models: 6408D+, 6416D+, & 6424D+

Activate Call Forwarding

  1. Listen for a dial tone.
  2. Dial *2 and the 5-digit forwarding extension.
  3. Listen for confirmation tone.
  4. Hang up.

Cancel Call Forwarding

  1. Listen for a dial tone.
  2. Dial #22.
  3. Listen for confirmation tone.
  4. Hang up.


AVAYA 6408D+ User GuideTemplate

AVAYA 6416D+ User GuideTemplate

AVAYA 6424D+ User GuideTemplate

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Voice Over IP Phones

AVAYA Models: 4602, 4610, 4620, & 4621

Activate Call Forwarding

  1. Listen for a dial tone.
  2. Dial *2 and the 5-digit forwarding extension.
  3. Listen for confirmation tone.
  4. Hang up.

Cancel Call Forwarding

  1. Listen for a dial tone.
  2. Dial #22.
  3. Listen for confirmation tone.
  4. Hang up.


AVAYA 4602 User Guide

AVAYA 4610 User GuideTemplate

AVAYA 4620/4621 User GuideTemplate

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AVAYA 9601

Activate Call Forwarding: 

  1. Use the right Navigation Arrow and locate the Features menu.
  2. Use the down Navigation Arrow and locate Call Fwd.
  3. Press the OK button.
  4. Dial the 5-digit extension number where calls are being forwarded
  5. Press Enter or OK.
  6. Wait for confirmation tone.
  7. Hang up.
    The CFwrd button will have a checkmark.

Cancel Call Forwarding: 

  1. Use the right Navigation Arrow and locate the Features menu.
  2. Use the down Navigation Arrow and highlight the CFwrd feature.
  3. Press the OK button.
  4. Wait for confirmation tone.
  5. Hang up.
    The CFwrd button will be unchecked.
AVAYA 9601 User GuideTemplate

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AVAYA 9608

Activate Call Forwarding:

  1. Use the Navigation Arrows and locate the Call Forward feature.
  2. Press the button next to the Call Forward feature.
  3.  Listen for a dial tone.
  4. Enter the 5-digit extension number where calls are being forwarded.
    You will hear a confirmation tone and the button next to the feature will be lit green.

Cancel Call Forwarding:

  1. Press the button next to the Call Forward feature to turn off call forwarding and extinguish the green light.
AVAYA 9608 User GuideTemplate

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AVAYA 9620

Activate Call Forwarding:

  1. Use the Navigation Arrows and locate the CFwrd feature.
  2. Press the OK button.
  3. Dial the 5-digit extension number where calls are being forwarded.
  4. Wait for confirmation tone.
  5. Hang up.
    The CFwrd button will light up.

Cancel Call Forwarding:

  1. Use the Navigation Arrows and locate the CFwrd feature.
  2. Press the OK button.
AVAYA 9620 User GuideTemplate 

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AVAYA 9621G

Activate Call Forwarding:

  1. Press the Forward button on your phone.
  2. Touch Call Forward.
  3. Dial the 5-digit extension number where your calls will be forwarded.
  4. Wait for confirmation tone.
  5. Hang up.
    The FORWARD button will light up.

Cancel Call Forwarding:

  1. Press the FORWARD button on your phone.
  2. Touch Call Forward.
  3. Hang up.
    The FORWARD button light will extinguish.
AVAYA 9621G User GuideTemplate

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AVAYA 9630

Activate Call Forwarding:

  1. Press the Forward button to access the main Forwarding menu.
  2. Select the forwarding feature you want to activate.
  3. Press Select or OK to turn the call forwarding feature on.
  4. Listen for the tone.
  5. Enter the 5-digit extension number where calls are being forwarded.

Cancel Call Forwarding:

  1. Press the Forward button to access the main Forwarding menu.
  2. Select the forwarding feature you want to deactivate.
  3. Press Select or OK to turn off the call forwarding feature.
AVAYA 9630 User GuideTemplate

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AVAYA 9650

Activate Call Forwarding:

  1. Use the Navigation Arrows to highlight the CFwrd feature.
  2. Press the OK button.
  3. Dial the 5-digit extension number where calls are being forwarded.
  4. Wait for confirmation tone.
  5. Hang up.
    The CFwrd button will light up.

Cancel Call Forwarding:

  1. Use the Navigation Arrows to highlight the CFwrd feature.
  2. Press the OK button.
AVAYA 9650 User GuideTemplate

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