This article contains frequently asked questions and answers for telephone and voicemail issues.

Please see Teams Calling page for specific information about Microsoft Teams Calling

How do I request a new voice or data installation for my department?

• Complete the Telecommunications Service Form and email to help@usf.edu

What do I do when my Teams Calling or Teams Phone is not working and/or is asking for a username and password?

• Send an email to help@usf.edu to open up an incident for a tech to assist you with your phone.

How do I complete billable service requests for data/phone services?

• Complete the Telecommunications Service Form and email to help@usf.edu

How do I obtain a phone log?

• All records requests need to be directed to the General Counsel Office at 813-974-2131.

What are the monthly recurring charges, call rate information, and cost analysis regarding services?

• Teams Calling is included with a Microsoft A5 license at no additional charge for departments participating in the IT Communications Fee. For units not participating in the IT Communications Fee, please email IT Financial Management at it-accounting@usf.edu for current rates.

What services are available to me if I'm hearing impaired?

• Telecommunication services include auxiliary aids such as amplified and hearing aid compatible handsets; installing telephone lines to accommodate TDD/TTY devices; and repositioning telephones to provide better access to facilities by physically impaired persons. For more information refer to the information in the Americans with Disabilities Act (ADA) for Telecommunications page.