Telecom - Americans with Disabilities Act (ADA) for Telecommunications

Owned by Patrick Kluge
Jul 14, 2020
2 min read

Overview

This article contains information regarding telecommunication services available under the Americans with Disabilities Act. 

Services include auxiliary aids such as amplified and hearing aid compatible handsets; installing telephone lines to accommodate TDD/TTY devices; and repositioning telephones to provide better access to facilities by physically impaired persons.

  • Service Charge: Varies depending on the type of work required.
  • Service Coordinator: Consultation is available by calling your Voice and Data Communication Specialists or the Help Desk at (813) 974-1222.
  • Service Level: Information and assistance is available 7:30 a.m. to 5:30 p.m. Monday through Friday except holidays through the Help Desk at (813) 974-1222.

Florida Telecommunications Relay

Residents of the State with a disability can also contact the Florida Telecommunications Relay, a non-profit corporation, which is responsible for the distribution of free special equipment on loan including TDD/TTY devices, amplified telephones, and telephone ring signaling devices at no charge to eligible Florida residents. For information, call (800) 222-3448.

The Florida Relay Service, staffed 24-hours-a-day by trained assistants, relay conversations between sensory impaired individuals and people who use standard telephones. They provide services under state contract through Sprint Telecommunications Corporation to every long distance company that a customer uses to make non-relay long distance calls. To call Florida Relay dial 7-1-1, or use the appropriate toll free numbers:

  • 1-800-955-8771 (TTY)
  • 1-800-955-8770 (Voice)
  • 1-800-955-1339 (ASCII)
  • 1-877-955-8260 (VCO-Direct)
  • 1-877-955-5334 (STS)
  • 1-877-955-8773 (Spanish)
  • 1-877-955-8707 (French Cr)

Telecommunications Devices For The Deaf (TDD/TTY):

The TDDs are high-quality desktop/portable telephone links that help make business and personal communications more efficient and productive by facilitating communication between hearing impaired people and their calling community. All  TDD/TTYs have standard features for easy operation.

For a list of current available equipment, please visit the Florida Telecommunications Relay website at www.ftri.org.

Florida Relay Customer Service is available 24 hours a day 365 days a year: No restrictions on the number or length of calls, and no charge for local calls.

  • 1-800-676-3777 (English)
  • 1-800-676-4290 (Spanish)