Outlook - How to Add your USF Email Account to a Phone Email Application

Owned by Kimberly Adkins
Last updated: Jun 29, 2023 by Alyssa Wahlsmith
3 min read

Overview

It is highly recommended that the Outlook application be used for any @usf.edu accounts. This can be downloaded from the app store located on your phone. 

Not all phones native (built-in) email applications are supported by MFA (multi-factor authentication) through Microsoft. Make sure that, if you wish to attempt to use this application, you have the correct version of the Operating System on your phone. If it does not work, you will need to use the Outlook application.

The following are instructions on how to add your @usf.edu email using the native email application.

Table of Contents

Microsoft Authenicator

Before attempting to set up your @usf.edu account on the phone, you must first install the Microsoft Authenticator if you have not already. This application can be found in the Play Store or App Store.

For more information regarding MFA, please visit Multifactor Authentication (MFA)

 Android

The following steps are for devices with Android Version 10 through 12.

If using a device that has Android OS 13 or newer, the Outlook application must be installed from the Google Play Store.

Some Android devices are not supported by MFA, and it is suggested to use the Outlook application from the Google Play Store for the best performance.

  1. Go to Settings.

  2. Select Accounts and backup.


  3. Select Accounts.


  4. Select Add Account.


  5. Select Email.


  6. Select Office365.


  7. Enter your @usf.edu email address and Select Next.


  8. Enter your @usf.edu password and Select Sign In.


    You will be prompted to Approve or Deny sign-in through the Microsoft Authenticator app.

  9. Click Approve.

    If this is the very first time you are setting up a USF email on the phone, you might get the following. Select Accept.

  10. Once approved, Select Apply when asked to Apply Security Settings?


  11. Select Done.


  12. Select Activate when prompted for Activate device admin app.


  13. Select Done.

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 iPhone/iPad

Phone must have iOS 11 or later.

  1. Select Settings.

  2. Select Passwords & Accounts.


  3. Select Add Account.


  4. Tap Exchange.



  5. Enter you @usf.edu email address and select Next.


  6. Select Sign in when prompted for “Sign in to your “usf.edu” Exchange account using Microsoft?”


  7. Enter your @usf.edu password when prompted and Select Sign In.


  8. Select "Don't ask again for 60 days," when you receive "Approve sign in request." You will be prompted via pop up to Approve or Deny sign-in through the Microsoft Authenticator app that should also be installed.


    Once approved, you will receive a page with options to have synced to phone (Mail, Contacts, Calendars, Reminders, Notes)

  9. Select Save.

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If you are unable to solve your issue with this knowledge base article, please contact the USF IT Service Desk by using Chat at itchat.usf.edu, calling (813) 974-HELP (4357) or emailing help@usf.edu. 

If you find any errors or omissions in any knowledge base article, please contact and inform the USF IT Service Desk by calling (813) 974-HELP (4357) or emailing help@usf.edu.