Important points to consider:

• You will have a new quarantine experience, replacing your previous Barracuda quarantine. 

• You may, temporarily, receive more spam and phishing as the tool learns and adapts to our environment. If you do, we encourage you to report these using the new reporting method outlined in the instructions below.

• You may also experience emails being blocked differently - we encourage you to report these as false positives.

• Sending services like MailChimp that send as a usf.edu address will experience delivery issues.

Managing your Quarantine

Your email quarantine is where we place emails suspected to be phishing or spam. This ensures they do not reach your mailbox, but you can still choose to deliver select messages that are considered 'false positives'. 

Critical FAQs

• If you release a message, it will still appear in your quarantine list.

• To whitelist a sender, please review the section below titled "I want to ensure a sender is allowed or blocked - how do I manage this?"
  Note: You cannot whitelist a domain, only an individual sender address.

• If you have a sender on your block list, you cannot deliver their message. If you deliver a message from Quarantine and it does not appear, check your blocked senders list using the instructions in the FAQ below.

Important points:

• Your junk and phishing messages will exist in quarantine for 30 days. You must deliver within that time window, or the message will not be recoverable. Messages marked as malware are only available for 15 days.

• You can only deliver messages marked as junk - messages marked as phishing can be delivered via request to IT.

• Some messages will be quarantined that you consider legitimate - this is expected, and you can report it as a false positive using instructions later on this page.

• You will receive a notice regarding messages in your quarantine. You will not receive a notice each day - just when something new arrives in your quarantine.

• Messages marked as spam or bulk email can be delivered without contacting IT. Instructions for this piece are below. We automatically filter any malware or phishing messages to offer additional protection. You can report phishing and spam messages you receive with the instructions below.

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Reporting Spam and Phishing

As part of this roll-out, we are making it easier for you to report spam and phishing that you receive. Reporting these messages appropriately helps teach the spam filter what needs to be blocked. 

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