How big should the image in my hero banner be?
The recommended image Size for a hero banner is 760x400 pixels.
Will you please add this (extremely large/small) image to the page?
If uploading into Sitecore Media Library, photos should be 72 dpi and saved for web to the reduce file size. Image dimensions should not exceed 1200 pixels wide.
I submitted a HELP ticket for my website that has recently been resolved. Can I reopen the ticket if I identify additional changes that I forgot?
Web service requests are completed based on the original requirements submitted per HELP ticket. Thus, if you identify additional changes, please submit them in a new email to firstname.lastname@example.org to create a new issue. It is recommended to compile your edits into a Word document or Box folder with content and submit it at one time. Responding to the same service ticket with new requirements after it has been resolved will not be added to production.
Will you please add web access permissions for my staff member?
Users must attend a web training and successfully pass a certification test to gain editor access to USF Health websites. The first step is to have your ADR (Authorized Department Representative) or the approval authority in your department submit an email to email@example.com to request web access and include the department’s website address.
Sitecore training is offered through Microsoft Teams. The training is offered once a quarter and the next training date is to be determined. Attendees are added to a wait list and will be notified once a date/time is confirmed and space is available.
Can you please expedite this request?
Service issues (i.e. HELP tickets) are resolved in the order that they are received. Issues involving sites that are not loading; is related to accreditation, grant or research requirements; is out of compliance or requires an EMS emergency alert notification are prioritized first within the web team’s production queue.
Can you develop my requirements which are in PowerPoint format/handwritten?
The web team is unable to accept requirements in PowerPoint, scanned documents or handwritten notes. Content must be supplied in Word format with images provided in a shared Box folder link.
Can you organize my faculty page in alpha order by the last name?
Department faculty pages can be organized in alpha order if each entry is dynamically generated from the Health Faculty Directory database. Manual placements of faculty photos and information cannot be placed in alpha order.
Can you update my credentials, email, etc. on my department faculty page?
To add or change a provider photo, degrees/credentials, or email address, faculty members must update their profile in the Health Faculty Directory. Faculty members must login to the faculty directory (link below) using their NETID and password. To request to be a proxy administrator for faculty members, please contact Gina Rathbun at firstname.lastname@example.org and, with her assistance, you will be able to select their profiles when logging in with your NETID and password.
Login to the Health Faculty Directory https://hsccf.hsc.usf.edu/facultyDirectory/
The faculty/provider page pulls dynamically from the Faculty Directory database. The majority of the information provided on the profile, including photos, academic phone numbers, positions, display names, education, organizational affiliations, etc, are all editable by the faculty/provider or a proxy. Once the change is made in the application, it will be reflected immediately on the profile page.
What do I need to provide to the web team to update my website?
Below are helpful suggestions for organizing your content for web requests:
Always include the page addresses or page URL where the changes should be made
Please use words such as “replace, remove, delete, or add” when referencing content or images
Do not include special formatting in emails to email@example.com, instead provide web requirements in a Word document to preserve formatting
Organize your Word document by web page and always include the page address or URL
Keep images separate from Word or PDFs (do not embed), images should be submitted separately in a Box folder. Embedding images minimizes the image quality
Share Box links to any PDF documents that should be linked on your website
All changes within the Word doc should be final and should not include internal comments or Track Changes to avoid confusion with interpreting your requirements