Intelligent Communication Reports
Report Elements Glossary Table
Report : Intelligent Communication |
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Tab 1: Intelligent Communication |
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This report provides a summary view of the appointments of all advisors in the department/college and can be filtered.
Filters
Report Elements
Future Daily Appointment Capacity
Daily Appointment Capacity All
Tab 1: Advisors |
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This report provides the ability to compare one advisor's appointment activity against others in the department/college
Filters
Report Elements
Daily Appointment Capacity All
The table below lists all the elements used in the Reports.
| Element | Source (System->Table->Column) | Description | Frequency of Update |
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College | appiandb.AS_unitBookingTreeLogic->levelOneDesc | College served by advisor. | Daily |
Department | appiandb.AS_unitBookingTreeLogic->levelTwoDesc | Department served by advisor. | Daily |
Select Date | appiandb.AS_appointment->startDate | Time range of appointments. | Daily |
Daily Appointment Capacity | Calculated Upper limit is hard coded to 200 | Capacity for the number of appointments targeted per day, established by department and college. | Daily |
Advisor Name | [SID].[dbo].[FIF_SGRADVR] →Adviser_LAST_NAME, Adviser_FIRST_NAME | Name of advisor. | Daily |
Future Appointments | Calculated | Number of future appointments by day. | Daily |
Total Future Appointments The o | Calculated | Total number of future appointments. | Daily |
Average Future Appointments | Calculated | Average of the number of future appointments. | Daily |
Future Daily Appointment Capacity | Calculated | Operating Capacity (Future) | Daily |
Appointments by Day of Week | Calculated | Calculated number of appointments by day of the week. | Daily |
Appointments by Hour | Calculated appiandb.AS_appointment ->startDateTime | Calculated number of appointments by hour of the day | Daily |
Total Appointments | Calculated | Total number of appointments (Historic). | Daily |
Average Appointments | Calculated | Average number of appointments per day (Historic). | Daily |
Daily Appointment Capacity All | Calculated | Operating Capacity (historically) | Daily |
Contact Method | appiandb.AS_appointment ->formatRefId in (2,3,4,5) | The method used to set up the appointment, such as Phone or Office. | Daily |
Appointment Status | appiandb.AS_appointment ->statusId in (18,19,25,26,28,29) | The status of the appointment, such as Completed or Canceled. Two calculations display for each status: historic number of appointments for the selected advisor and the average for all advisors in the selected filter. | Daily |
Appointments by Outcome | appiandb.AS_appointment ->outcomeRefId in (20,21,22,23,24) | The outcome of the appointment. | Daily |
Advisor Appointments | appiandb.AS_appointment ->appointmentid Calculated | The number of appointments for the selected advisor compared to the average of all advisor appointments. | Daily |
Appts for Advisor | appiandb.AS_appointment ->appointmentid | The total number of appointments for the advisor. When an advisor is not selected, this value is null. | Daily |
Avg Appts for Advisor | Calculated Number of Appts/Total number of Working days in the selected time period | The average number of appointments for the advisor per working day in the selected time period. | Daily |
Daily Appointment Capacity | Calculated | Operating capacity of the selected filters. | Daily |
All Appointments
| appiandb.AS_appointment ->appointmentid | The total number of appointments for all advisors. | Daily |
Average Appointments | Calculated | The average number of appointments for all advisors per working day in the selected time period | Daily |
Daily Appointment Capacity All | Calculated | Operating capacity of all advisors. | Daily |
Appointment Status | appiandb.AS_appointment ->statusId in (18,19,25,26,28,29) | Appointment status of selected advisor in comparison to average appointment status of dept/college. Advisor: Number of appointments for the advisor for a particular appointment status Avg: Total Number of appointments for a particular appointment status/ Total number of advisors | Daily |
Appointments by Outcome | appiandb.AS_appointment ->outcomeRefId in (20,21,22,23,24) | Outcomes appointments of advisor in comparison to all other advisors Advisor: Number of appointments for the advisor for a particular outcome Avg: Total Number of appointments for a particular outcome/ Total number of advisors | Daily |
Advisor Name | [SID].[dbo].[FIF_SGRADVR] →Adviser_LAST_NAME, Adviser_FIRST_NAME | Name of advisor. | Daily |
Number of Appts | appiandb.AS_appointment ->appointmentid | Number of appointments for the advisor. | Daily |
Working days | appiandb.AS_appointment ->startDateTime | Number of days advisor had appointments. | Daily |
Average Appointments | Number of Appts/Total number of Working days in the selected time period | Average appointments per working day for the advisor. | Daily |