HR Help Desk

{"xsrfToken":"1f5d812ed3c964df3263562101915e3d7fcefdc5_lout","branding":{"id":"15","key":"chrhelp","name":"HR Help Desk","portalBaseUrl":"/helpcenter/HR/portal/15"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the USF Help Portal","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the USF Help Portal","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#006747","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"15","key":"chrhelp","projectId":10144,"serviceDeskId":15,"name":"HR Help Desk","description":"<p>Click here to submit a ticket to HR with your questions, if you need technical support, or require guidance relating HR services such as benefits, payroll, training, recruiting etc</p>","portalBaseUrl":"/helpcenter/HR/portal/15","reqTypes":[{"id":"239","name":"Absences","descriptionHtml":"","callToAction":"Absences","introHtml":"<p>Leave Plans (Annual, Sick, Administrative leave), FMLA, LOA or other Leave related questions</p>","icon":10514,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[81],"key":""},{"id":"243","name":"Benefits","descriptionHtml":"","callToAction":"Benefits","introHtml":"<p>Health insurance, retirement, EAP and other benefits related issues</p>","icon":10607,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[85],"key":""},{"id":"240","name":"Compensation","descriptionHtml":"","callToAction":"Compensation","introHtml":"<p>Reclassifications, FLSA, stipends, increases, bonus question</p>","icon":10484,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[82],"key":""},{"id":"245","name":"Data Operations","descriptionHtml":"","callToAction":"Data Operations","introHtml":"<p>Contact info changes, job information, employment records.</p>","icon":10510,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[87],"key":""},{"id":"242","name":"Employee Relations","descriptionHtml":"","callToAction":"Employee Relations","introHtml":"<p>Bargaining agreements, flexible work or employee grievances</p>","icon":10499,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[84],"key":""},{"id":"1334","name":"GEMS Legacy","descriptionHtml":"","callToAction":"GEMS Legacy","introHtml":"","icon":10642,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10642","groups":[1162],"key":""},{"id":"1432","name":"General Request","descriptionHtml":"","callToAction":"General Request","introHtml":"","icon":10649,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[89],"key":""},{"id":"246","name":"HR Analytics","descriptionHtml":"","callToAction":"HR Analytics","introHtml":"<p>Reports, dashboards</p>","icon":10490,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[88],"key":""},{"id":"1333","name":"OracleHR Access","descriptionHtml":"","callToAction":"OracleHR Access","introHtml":"","icon":10706,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[1162],"key":""},{"id":"238","name":"Payroll","descriptionHtml":"","callToAction":"Payroll","introHtml":"<p>Salary, Paystubs, Web clock, timesheets</p>","icon":10483,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[80],"key":""},{"id":"244","name":"Recruitment","descriptionHtml":"","callToAction":"Recruitment","introHtml":"<p>Hiring, Onboarding</p>","icon":10517,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[86],"key":""},{"id":"241","name":"Talent Development","descriptionHtml":"","callToAction":"Talent Development","introHtml":"<p>Learning, performance, goals</p>","icon":10502,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[83],"key":""},{"id":"1335","name":"Time & Labor","descriptionHtml":"","callToAction":"Time & Labor","introHtml":"","icon":10680,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10680","groups":[1163],"key":""},{"id":"247","name":"CHR","descriptionHtml":"","callToAction":"CHR","introHtml":"<p>Login issues, account access or general HR related questions</p>","icon":10505,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[],"key":""},{"id":"248","name":"Emailed Incident","descriptionHtml":"","callToAction":"Emailed Incident","introHtml":"","icon":10492,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"251","name":"UAT Change Defect Tracker","descriptionHtml":"","callToAction":"UAT Change Defect Tracker","introHtml":"","icon":10476,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""}],"reqGroups":[{"id":81,"name":"Absences"},{"id":85,"name":"Benefits"},{"id":89,"name":"General"},{"id":82,"name":"Compensation"},{"id":87,"name":"Data Operations"},{"id":84,"name":"Employee Relations"},{"id":88,"name":"HR Analytics"},{"id":80,"name":"Payroll"},{"id":86,"name":"Recruitment"},{"id":83,"name":"Talent Development"},{"id":1163,"name":"Time & Labor"},{"id":1162,"name":"Security"}],"orderMapping":{"81":[239],"85":[243],"82":[240],"87":[245],"84":[242],"1162":[1334,1333],"89":[1432],"88":[246],"80":[238],"86":[244],"83":[241],"1163":[1335],"91":[251]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"98b41136-b730-39d5-bce7-f72319407b67","appLinkName":"","appLinkUrl":"","spaceKey":"CHRHELP","spaceName":"Central Human Resource Incidents","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CHRHELP","serviceDeskId":15,"kbLinkDomainURLs":["https://usfjira.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CHRHELP","userLanguageHeader":"Oracle HR Known Issues","userLanguageMessageWiki":"<p>Time and Labor: Manager Timecard Viewing/Approval<br> Time and Labor: Bell Notifications for Timecard Approval</p>\n<p>Please do not submit a ticket for known issues as the Oracle HR team is working to resolve currently.</p>","defaultLanguageHeader":"Oracle HR Known Issues","defaultLanguageMessage":"Time and Labor: Manager Timecard Viewing/Approval\nTime and Labor: Bell Notifications for Timecard Approval\n\nPlease do not submit a ticket for known issues as the Oracle HR team is working to resolve currently.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWQ1ZmYxYy04NjBmLTRlZTgtODcyNy02YjcxNDU3NGRmOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ1MTg5MDIsIm5iZiI6MTc0NDUxNzcwMn0.bp5gzFWoNqNIlz1tTRevNbtw1fLI-e5PQIr6ObmM68M","targetCollection":"upload-project-10144","endpointUrl":"https://api.media.atlassian.com","clientId":"1ad5ff1c-860f-4ee8-8727-6b714574df8a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://usfjira.atlassian.net/wiki","kbLinkDomainURLs":["https://usfjira.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=usfjira","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1f5d812ed3c964df3263562101915e3d7fcefdc5_lout","baseUrl":"https://usfjira.atlassian.net/helpcenter/HR","relativeBaseUrl":"/helpcenter/HR","jiraDisplayUrl":"https://usfjira.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1ad5ff1c-860f-4ee8-8727-6b714574df8a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"446f8f27c478487c9684d67ea3635a29","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"","anonymousEnabled":true,"requestIntroEnabled":true}