{"xsrfToken":"57ffebccd00597aa9a9ad0fd029366bfd0872000_lout","branding":{"id":"4","key":"srv","name":"USF Information Technology Service Desk","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the USF Help Portal","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the USF Help Portal","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#006747","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"srv","projectId":10066,"serviceDeskId":4,"name":"USF Information Technology Service Desk","description":"<p>Welcome! You can raise a Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"66","name":"ACL Request","descriptionHtml":"<p>Please refer to <a href=\"https://usf.app.box.com/s/p4tt72hjahlf5sjpwewuj7xqqoyaaap9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ISSP-015</a> for clarification on required fields</p>","callToAction":"ACL Request","introHtml":"","icon":10506,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[25,26],"key":""},{"id":"212","name":"DMARC Request","descriptionHtml":"","callToAction":"DMARC Request","introHtml":"","icon":10492,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[22],"key":""},{"id":"64","name":"Get IT Help","descriptionHtml":"","callToAction":"Get IT Help","introHtml":"","icon":10550,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[32],"key":""},{"id":"71","name":"Infrastructure Support","descriptionHtml":"","callToAction":"Infrastructure Support","introHtml":"<p>Hosted schools request routing to Infrastructure Operations Team</p>","icon":10469,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[25],"key":""},{"id":"227","name":"Integration Request Form","descriptionHtml":"","callToAction":"Integration Request Form","introHtml":"","icon":10532,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[75],"key":""},{"id":"135","name":"Networking Support","descriptionHtml":"","callToAction":"Networking Support","introHtml":"<p>Hosted schools request routing to Networking Engineering Team</p>","icon":10519,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[25],"key":""},{"id":"69","name":"Oracle Database Administration","descriptionHtml":"","callToAction":"Oracle Database Administration","introHtml":"<p>Hosted schools request routing to Oracle DBA Team</p>","icon":10469,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[25],"key":""},{"id":"68","name":"Oracle Server Administration","descriptionHtml":"","callToAction":"Oracle Server Administration","introHtml":"<p>Hosted schools request routing to Banner Middle Tier Team</p>","icon":10469,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[25],"key":""},{"id":"70","name":"Oracle SQL Update","descriptionHtml":"","callToAction":"Oracle SQL Update","introHtml":"<p>Hosted schools request routing to Oracle DBA Team</p>","icon":10469,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[25],"key":""},{"id":"49","name":"Request a Service","descriptionHtml":"","callToAction":"Request a Service","introHtml":"","icon":10539,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[21],"key":""},{"id":"166","name":"USF IT Computer Repair Center - Legal Agreement","descriptionHtml":"","callToAction":"USF IT Computer Repair Center - Legal Agreement","introHtml":"<p>\"OFFICAL USE ONLY\"</p>","icon":10584,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[58],"key":""},{"id":"165","name":"USF IT Computer Repair Center - Request","descriptionHtml":"","callToAction":"USF IT Computer Repair Center - Request","introHtml":"<p>Please use this link if you have a broken device in need of repair.</p>","icon":10582,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[58],"key":""},{"id":"87","name":"Emailed Incident","descriptionHtml":"","callToAction":"Emailed Incident","introHtml":"","icon":10527,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"58","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"210","name":"New Jira Project","descriptionHtml":"","callToAction":"New Jira Project","introHtml":"","icon":10482,"iconUrl":"https://usfjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""}],"reqGroups":[{"id":32,"name":"Incident: I need help with something that is broken and preventing me from working"},{"id":21,"name":"Service request : I would like to request or consult on a service IT provides USF"},{"id":25,"name":"Banner Hosted Support"},{"id":26,"name":"Cyber Security Services"},{"id":22,"name":"Email Distribution Services"},{"id":58,"name":" USF IT Computer Repair Center"},{"id":75,"name":"Integrations"}],"orderMapping":{"26":[66],"22":[212],"25":[71,68,70,69,66,135],"75":[227],"58":[166,165],"32":[236,64],"21":[49],"20":[62],"19":[62]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"98b41136-b730-39d5-bce7-f72319407b67","appLinkName":"System Confluence","appLinkUrl":"https://usfjira.atlassian.net/wiki","spaceKey":"UHID","spaceName":"USF IT Documentation","spaceUrl":"https://usfjira.atlassian.net/wiki/spaces/UHID","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":4,"kbLinkDomainURLs":["https://usfjira.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWQ1ZmYxYy04NjBmLTRlZTgtODcyNy02YjcxNDU3NGRmOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMjUzNDUsIm5iZiI6MTczNTIyNDE0NX0.XhMT77VmysTRSF5ADax5kJe6RTCy5DxfBS6H7rKLHUI","targetCollection":"upload-project-10066","endpointUrl":"https://api.media.atlassian.com","clientId":"1ad5ff1c-860f-4ee8-8727-6b714574df8a","tokenDurationInMins":20}},"kbPage":{"id":10958177423,"title":"Printing on Campus","url":"https://usfjira.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/10958177423","space":{"key":"UHID","name":"USF IT Documentation","id":10475700221},"serviceDeskIds":[4],"appLinkId":"98b41136-b730-39d5-bce7-f72319407b67","idInString":"10958177423","projects":[{"projectId":10066,"serviceDeskId":4,"portalId":4}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=usfjira","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"57ffebccd00597aa9a9ad0fd029366bfd0872000_lout","baseUrl":"https://usfjira.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://usfjira.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1ad5ff1c-860f-4ee8-8727-6b714574df8a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e7f74ee398e742a4aed157126077f412","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}