This reference guide will help users who have been converted to the CISCO UNITY voice-mail system setup and use the features. Once you have access to the voice-mail system you will be able to access your messages through your phone, Outlook and/or the web using your USF Net ID to login.
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You must be converted to the new CISCO voice-mail system by USF IT before you can setup and use these features. |
| Table of Contents |
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Access Voicemail from your Phone
The first time you access the Cisco voicemail system you will be required to set it up. Follow these steps to set your voicemail.
- Dial 4-6000.
Listen to the prompts - Enter your default PIN.
- Press the # sign.
Access Voicemail from a Phone Outside of USF
- Dial 974-6000.
- Press *
- Enter your ID (your desk phone number - 813-xxx-xxxx)
- Press the # sign.
- Enter your PIN
- Press the # sign.
Mailbox Matrix
| Setup Options |
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Greetings ...............................................1 Message Settings .................................. 2 Preferences ........................................... 3 Transfer Settings ................................... 4 Alternate Contact # (zero out) ............... 5 Help ....................................................... 0 Exit ......................................................... * |
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YOU MUST FIRST LOG INTO YOUR VOICE-MAIL BOX BY PHONE. |
| MAIN MENU |
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Play new messages ...............................1 Send a message ................................... 2 Review old messages ........................... 3 Setup options ....................................... 4 Help ...................................................... 0 Exit ....................................................... *** |
| SHORTCUTS |
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Help .................................................. 0 Cancel/backup .................................. * Skip/confirm ...................................... # Change greeting settings ................. 4 1 Change PIN (password) .................... 4 3 1 Change your name ........................... 4 3 2 |
Get Messages using Outlook
All your voicemail messages, both old and new, will be accessible through Outlook. Messages will be played as a wave file.
To get started.
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Once you have received the email confirmation that your password has been reset
- Log into https://cuc.itc.usf.edu/inbox/.
- Click the Settings tab.
- Click the Passwords drop-down menu.
- Select Change PIN.
Click Save. See Figure 1
Figure 1: Password Settings.Note title NOTE Once the temporary password is reset, the voicemail inbox can now be synced to outlook. Keep in mind that that login ID will not be a NetID or HSCnet ID, but will be your 5 digit phone extension. Example: 46288@ctc.itc.usf.edu or nberry@ctc.itc.usf.edu and the password you just reset.
- Open the Control Panel. See Figure 2.
Figure 2: Start menu. - Select the Mail folder or User Accounts-Mail. See Figure 2.
Figure 2: Mail folder. - Click the E-mail tab.
- Select New. See Figure 3.
Figure 3: Account Settings. - Select E-mail Account.
- Enter credentials:
Your Name: First Last
E-mail Address: name@cuc.itc.usf.edu (Use the VoiceMail extention (@cuc.itc.usf.edu) for your email).
Password: The password you set-up for your voicemail at http://vmail.usf.edu. See Figure 4.
Figure 4: Add Account. - Re-enter password and click Next.
The system will configure the new account. This may take a few moments to complete. - Once your IMAP e-mail account is successfully configured click Finish. See Figure 5.
Figure 5: Account Configured. - You will see your new account configured with your email account in the Account Settings window. See Figure 6.
Figure 6: New Account - Click Close.
- Your new account will appear in your Outlook pane. See Figure 7.
Figure 7: Outlook pane.