There are a few indications that a you may be missing components of BDM. Below is a short list shortlist of common issues, but is not inclusive. - PDF files will not open
- Internet Explorer will lock up and then crash when trying to display files
- The scanner will not load into BDM
A goodway to check if you have components installed is to double-check the control panel's list of programs. ![](https://usfjira.atlassian.net/wiki/download/thumbnails/10940579912/BDM%20components.png?version=1&modificationDate=1591612047907&cacheVersion=1&api=v2&width=600)
![](https://usfjira.atlassian.net/wiki/download/thumbnails/10940579912/Component%20package.png?version=1&modificationDate=1591612047918&cacheVersion=1&api=v2&width=600)
The first picture shows you what the components will look like if they have been installed individually, while the second picture shows what they will look like if they were installed as a package. They are the programs published by "EMC" or "EMC Corporation". Installation methods:All of the components for BDM can be found in the software center including both the full installer and the installers for the individual components.
The software center should be available from the start menu of most USF desktop computers. The full installer is the left-most option in the highlighted area, while the individual components are listed to the right. ![](https://usfjira.atlassian.net/wiki/download/thumbnails/10940579912/image2019-2-18_12-21-38.png?version=1&modificationDate=1591612047926&cacheVersion=1&api=v2&width=600)
The installation process is very straightforward - simply run the installers and accept the prompts that show up. Once installed, confirm this through the control panel's list of programs and then try accessing BDM again. |