There are a few indications that you may be missing components of BDM. Below is a short list of common issues, but is not inclusive.
- PDF files will not open
- Internet Explorer will lock up and then crash when trying to display files
- The scanner will not load into BDM
A good way to check if you have components installed is to double-check the control panel's list of programs.
Installed as a package:
They are the programs published by "EMC" or "EMC Corporation".
All of the components for BDM can be found in the software center, including both the full installer and the installers for the individual components.
The software center should be available from the start menu of most USF desktop computers. The full installer is the left-most option in the highlighted area, while the individual components are listed to the right.
The installation process is very straightforward - simply run the installers and accept the prompts that show up. Once installed, confirm this through the control panel's list of programs and then try accessing BDM again.