Online Technical Support via Live Chat
Overview
If you are experiencing technical issues, you can contact USF IT via Live Chat. Live Chat opens a chat session with a support technician, and if needed, allows the technician to remotely access your computer to further troubleshoot your issues. A chat session can be started from the USF Information Technology website from the IT Service Desk page by selecting the Online Technical Support link.
Start Chat Session from Information Technology Website
- Go to the IT Service Desk page at https://www.usf.edu/it/services/client-support .
- In the lower right of the browser, select IT Chat Support. (see image below)
- From the IT Chat Support Portal, choose Your Issue from the drop down menu. (see image below)
- Fill in the remaining fields - Your Name, Email Address, and Describe your Issue and click Submit. (see image below)
You will be required to allow screen sharing prior to connecting to your support technician. This will allow the technician to remotely access your computer if needed. Follow the steps listed below.
Session Key
If you have contacted the IT Help Desk through a method other than the Live Chat, the support technician may request to help you via Live Chat so they can access your computer remotely. In this event, they will provide you a Session Key. The following instructions illustrate how to reach your support technician with a Session Key.
Connecting to a IT Support Technician
USF IT Support technicians can further assist you by remotely accessing your computer during a chat session. The following steps will be required prior to connecting to a technician and will allow them to view your screen if needed.
Note