Submitting Tickets through Customer Portal
Tickets can be submitted via the Customer Portal website by visiting https://usfjira.atlassian.net/servicedesk/customer/portal/4.
From here, you will receive a list of options to select from. Each to assist with routing the ticket to the correct teams.
Service Request
This request type is used to obtain information, advice, or access to an IT service. Examples include, but are not limited to, password resets and computer installations.
To begin this type of request, select Get IT Help.
The following are required fields and what they are asking for:
Incident
This request type is used when an unplanned interruption to an IT service occurs, or reduction in the quality of an IT Service. Examples include, but are not limited to, hardware issues or unexpected system errors.
To submit an incident ticket, select Get IT Help.
The following are required fields and what they are asking for:
Banner Hosted Support
Cyber Security Services
These requests are to submit access to databases and other tools that require an ACL to be in place.
To submit a ticket for ACLs, select ACL Request.
Standard ACL
Group-Based ACL
User-Based ACL
USF IT Computer Repair Center
Our Dell and Apple certified technicians offer professional computer repair services.
Hours are Monday, Wednesday, and Friday 8am - 12pm (appointment required)
Located in the main campus library - LIB 117
To begin this type of request, select USF IT Computer Repair Center Request.