Examplify

Basic Information

Examplify is an exam creation tool used at USF to administer assessments for certain students.

 

 Click here for minimum system requirements...


 Minimum System Requirements for Examplify on Windows
  • Operating System: 32-bit and 64-bit Versions of Windows Vista, Windows 7, Windows 8, and Windows 10, including Windows 10 Creators. 
  • Alternate versions of Windows 10, such as Windows RT, and Windows 10 S are NOT supported at this time.
  • ExamSoft does not support Tablet devices other than Surface Pro as detailed below
  • CPU Processor: 1.86Ghz Intel Core 2 Duo or greater.
  • RAM: highest recommended for the operating system or 2GB
  • Hard Drive: highest recommended for the operating system or 1GB of available space
  • For onsite support, a working USB port is required (Newer devices may require an adaptor)
  • Internet connection for Examplify Download, Registration, Exam Download and Upload
  • Screen Resolution must be 1024x768 or higher
  • Administrator-level account permissions

Surface Pro Requirements:

  • Surface Pro, Surface Books, and Surface Laptop devices are supported (Non-Pro Surface devices are NOT supported)
  • Must be running a supported Operating System (See PC Requirements above)
  • External keyboard (USB or Bluetooth) required. Bluetooth keyboards must be paired prior to launching exam
  • Hard Drive: 1GB or higher available space
  • Adobe Reader XI is required for exams containing PDF attachments
  • For onsite support, a working USB port is required (Newer devices may require an adaptor)
  • Internet connection for Examplify Download, Registration, Exam Download and Upload
  • Screen Resolution must be 1920x1080
  • Administrator-level account permissions
 Minimum System Requirements for Examplify on Mac

In order to use Examplify on your Apple Macbook, Macbook Air or Macbook Pro natively, you must have:

  • CPU: Intel processor

  • RAM: 2 GB

  • Hard Drive: 1 GB or higher free disk space

  • Operating System:

    • Mac OS X 10.9 Mavericks

    • Mac OS X 10.10 Yosemite

    • Mac OS X 10.11 El Capitan

    • Mac OS X 10.12 Sierra

  • Screen Resolution must be 1024 x 768 or higher
  • Server version of Mac OS X is not supported

  • For onsite support, a working USB port is required (Newer devices may require an adapter)

  • Internet connection for Examplify Download, Registration, Exam Download and Upload

  • Administrator-level account permissions

 Minimum System Requirements for Examplify on iPad
  • Hardware: iPad 3+, iPad Air+, iPad Mini+, iPad Pro 
  • Operating System: iOS 8, iOS 9 and iOS 10 (Only genuine versions of iOS are supported)
  • 500 MB of free space required to commence an exam
  • iPad must not be Jailbroken
  • Internet connection for Examplify Download, Registration, and Exam Download/Upload
  • In order to take an exam using Examplify for iPad, your institution must first enable this product and create exams that are compatible with your iPad

 For Windows installation instructions, click here...

  1. Visit https://ei.examsoft.com/GKWeb/login/usfmed1.
  2. Under 'Exam Takers' select Login and use the ID and Password that was provided.



  3. Once logged in click Download.


  4. A pop-up box will be displayed asking to save the file. Click Save File and choose the destination where to save the file.
  5. Locate and double-click the Examplify.pkg that was downloaded.
  6. Follow the instructions of the Examplify installer wizard.
    1. Click Next.



    2. Select I accept the terms of the license agreement and click Next.
  7. After installation, enter your Institution ID and click Next.



  8. Enter your Student ID and Password, and click Sign In to register your copy of Examplify.

 For Mac installation instructions, click here...

  1. To begin, visit this page, then under Exam Takers click Login.


  2. You will be redirected to USF's NetID Single-SignOn. Enter your NetID and Password.
  3. Once logged in, click Download.



  4. A pop-up box will be displayed asking to save the file. Click on Save File and choose the destination as to where you would like this file to be saved.
  5. Double click on the Examplify.pkg in either the Downloads window or from where you chose to save the file. 
  6. Follow the on-screen instructions within the Examplify installer wizard.


  7. After installation, enter your Institution ID. A window should pop up so that University of South Florida College of Medicine is clickable.

Note that touch screens can be used, but 3rd-year students must DISABLE the touch feature. Please see this article for more information on how to do this.

Click here to reset this page

Contact Information

USF Support

College of Pharmacy Examsoft Admin

Examsoft (vendor) support

 

 

Common Issues and Solutions

 Basic troubleshooting of exams...

This article contains frequently asked questions and answers for troubleshooting exams in Examplify

Computer froze during Exam

  • Forcibly restart the computer by holding down the power button and then turn it back on.

Student is unable to download or see Exam

  • Ensure that the student is connected to the network. Connect the student with ethernet or wireless and press Refresh Exam List or re-login to Examplify.
  • Ensure that the student has not downloaded the Exam already on another device. If the student has downloaded the Exam, click the expand below:


 Removing an Exam Download...

  1. Open Examplify.
  2. Click on the exam file that needs to be removed from the exam list.


  3. Select Remove Exam Download.



  4. Check the box for Remove the exam download, and click Remove Download.



  5. The exam will now be removed and no longer marked as downloaded.

Receiving "The Application's Service is Unavailable Message" after restarting a computer due to freezing during Exam

 First, follow these steps...

Examplify - Resolve a Black Screen, Missing Task Manager, or Missing Power Options on Windows 7
  1. Turn off the computer completely by holding down power button.
  2. Turn on the computer while rapidly pressing F8 to bring up the safe mode boot menu.
  3. Select Safe Mode with Command Prompt from the menu. This will reboot your computer.

  4. In the command prompt, type in explorer.exe to bring up the file explorer.



  5. Navigate to this folder: C:\Program Files (x86)\Examsoft\Examplify\Services.
  6. Scroll down until you see an Application file named EsWinsr.


  7. Right-click this file and click Run as an Administrator. This will bring up another command prompt that will revert the security settings of Examplify. Press any key to exit when prompted.



  8. Return to the original Command Prompt. Type shutdown –r. This will trigger a native reboot of the computer that will take longer than normal. It should reboot successfully into Windows having successfully force-closed Examplify.


 Next, these steps...

In certain circumstances, upon starting Examplify you may encounter this error indicating that the service is not running:


  1. Click the Start button or Cortana and type in Services to search for the 'local services application.' Launch the application.
  2. In the Services application, find and double click the item named ExamplifyService.


  3. In the new window make sure the Startup type is set to Automatic. Then click the Start button. Then click Apply or OK.
    download.png

After this service starts Examplify will open as normal.

If the service is not listed, you will need to re-install Examplify and/or check your antivirus settings to remove it from the quarantine.

Student is unable to upload Exam

  • Ensure that the student is connected to a network either by ethernet or wireless and try again.
  • If Examplify will not automatically upload the exam, you can manually upload it by following the steps below.


 Click to expand...

Windows

  1. Log in to https://ei.examsoft.com/GKWeb/login/usfmed1.
  2. Select Courses or History from the ExamSoft banner at the top of the page.
  3. Click the Manual Exam Upload button and click Browse.
  4. In the file explorer window, navigate to this folder: C:\ProgramData\Examplify\STBackups. You can do this by copying and pasting the folder path into the address bar in the file explorer as shown below. Then, hit the Enter key or click the Go arrow.



  5. Select the folder labeled with your Student ID followed by the name of the exam for which you are trying to submit answers.
  6. Select the .xmsl file in this folder and click Open.



  7. Click the Upload button to submit the file.

Mac

  1. Log in to https://ei.examsoft.com/GKWeb/login/usfmed1.
  2. Select Courses or History from the ExamSoft banner at the top of the page.
  3. Click the Manual Exam Upload button and click Browse.
  4. In the finder window, navigate to this folder: /Library/Application Support/Examplify. You can do this by pressing the Shift +  + G keys at the same time, and then copying and pasting the folder path into the prompt as shown below. Press Go.



  5. Find and open the folder named STBackups
  6. Select the folder labeled with your Student ID followed by the name of the exam for which you are trying to submit answers.
  7. Locate the answer file with the extension '.xmsl' (without quotations).


  8. Click the Upload button to submit the file.

Multiple Users Logged in Error

This error can arise when an exam taker clicks ‘Start Exam’ and specifically pertains to the actively logged in User Accounts on the computer. To resolve this, simply restart the device, which will automatically log out of all actively logged-in Computer User Accounts.

 Student is having trouble logging in...

If the student cannot log into Examplify, make sure the student is connected to the Network and choosing the right school and login credentials.

  1. If you are on the Choose an Account screen. Click on Add New Account.
  2. Begin by typing in your school or institution's name and the list will filter as you type. A window should pop up so that University of South Florida College of Medicine is clickable.
  3. The next step requires the user to sign into the USF SSO page.

 Confirming a successful upload...

  1. Once an upload has completed, a green Congratulations! screen will appear. This means that the file has been successfully uploaded to the server, and is awaiting processing.
  2. It may take several minutes for upload confirmations such as the e-mail and text notifications, and for the exam history to reflect your upload. However, the answer files has been uploaded and your content is safe once the green confirmation screen is displayed to you. You will also notice the blue symbol to download your exam has changed to a green check-mark.


  3. To access your exams history screen, you can click the Exam History at the top of the screen as shown below.


  4. It is also possible to e-mail an upload reminder to yourself by clicking the envelope next to the exam as shown below.


  5. This page is also accessible by logging into your institution's portal directly, and clicking History or Courses at the top of the webpage.

 Manually upload an answer file...

Windows

  1. Log in to https://ei.examsoft.com/GKWeb/login/usfmed1.
  2. Select Courses or History from the ExamSoft banner at the top of the page.
  3. Click the Manual Exam Upload button and click Browse.
  4. In the file explorer window, navigate to this folder: C:\ProgramData\Examplify\STBackups. You can do this by copying and pasting the folder path into the address bar in the file explorer as shown below. Then, hit the Enter key or click the Go arrow.



  5. Select the folder labeled with your Student ID followed by the name of the exam for which you are trying to submit answers.
  6. Select the .xmsl file in this folder and click Open.



  7. Click the Upload button to submit the file.

Mac

  1. Log in to https://ei.examsoft.com/GKWeb/login/usfmed1.
  2. Select Courses or History from the ExamSoft banner at the top of the page.
  3. Click the Manual Exam Upload button and click Browse.
  4. In the finder window, navigate to this folder: /Library/Application Support/Examplify. You can do this by pressing the Shift +  + G keys at the same time, and then copying and pasting the folder path into the prompt as shown below. Press Go.



  5. Find and open the folder named STBackups
  6. Select the folder labeled with your Student ID followed by the name of the exam for which you are trying to submit answers.
  7. Locate the answer file with the extension '.xmsl' (without quotations).


  8. Click the Upload button to submit the file.

 Removing an exam download...

  1. Open Examplify.
  2. Click on the exam file that needs to be removed from the exam list.


  3. Select Remove Exam Download.



  4. Check the box for Remove the exam download, and click Remove Download.



  5. The exam will now be removed and no longer marked as downloaded.

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