Overview

This article contains frequently asked questions and answers for troubleshooting exams in Examplify.

Computer froze during Exam

• Forcibly restart the computer by holding down the power button and then turn it back on.
  

Unable to download or see Exam

• Ensure that the student is connected to the network. Connect the student with ethernet or wireless and press Refresh Exam List or re-login to Examplify.

• Ensure that the student has not downloaded the Exam already on another device. 

Unable to upload Exam

• Ensure that the device is connected to the network either by ethernet or wireless and try again.
• If Examplify will not automatically upload the exam, see Manually upload an answer file to Examplify.

Multiple Users Logged in Error

This error can arise when an exam taker clicks ‘Start Exam’ and specifically pertains to the actively logged-in User Accounts on the computer. To resolve this, simply restart the device, which will automatically log out of all actively logged-in Computer User Accounts.