Overview

USF Information Technology is pleased to announce a new, streamlined Direct2U process that significantly reduces the time you wait for your newly purchased devices to be ready for use. With Direct2U, USF employees and faculty will now receive their new Windows desktops, laptops, and Apple iPads directly from the vendor to their department. Devices will be available for immediate login and use while essential software is being downloaded and installed.

Table of Contents

What do I need to do?

It's as easy as 1, 2, 3!

Ensure you have your MFA (Multi-Factor Authentication) device you use for logging into USF systems with you
Back up documents and settings from your old machine that you wish to keep
Sign in to your new desktop or laptop and follow the prompts

How Direct2U works:

For Windows Desktops and Laptops

Applies to purchases made on or after January 10, 2022, through the USF Computer Store at the Bulls Marketplace.
Devices are shipped directly to the department.
Upon first login, the system will automatically configure and install basic software within 24 hours.
The first person to log in becomes the administrator.
For remote access setup, contact the USF IT Service Desk.
A $10 charge for "USF Auto-Pilot InTune Processing" will appear on your GovConnect invoice.
We recommend purchasing IT-recommended bundles for compatibility with accessories.

For Apple iPads (Effective June 24, 2025)

Applies to iPads purchased through the USF Computer Store for faculty and staff.
Devices will automatically configure and install key apps after setup and enrollment.

Old Equipment?

If you have any old equipment that needs to be disposed of, please visit IT Equipment Recycling - Tampa Campus

Additional Resources

Multifactor Authentication (MFA)

If you are unable to solve your issue with this knowledge base article, please contact the USF IT Service Desk by using Chat at itchat.usf.edu, calling (813) 974-HELP (4357) or emailing help@usf.edu.

If you find any errors or omissions in any knowledge base article, please contact and inform the USF IT Service Desk by calling (813) 974-HELP (4357) or emailing help@usf.edu.