OverviewThe Remote Desktop Gateway (RDG) is used to access your on-campus Windows computer from another remote computer. It provides additional security for our connections with university computing resources. Warning |
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The computer you are connecting to must be running Windows 7 or above; you cannot use RDG to connect to a Mac, though you can connect from a Mac. |
Requirements and SetupChecking your user groupYour account must be in the destination computer’s Administrators or Remote Desktop Users groups. - Hit the Windows key on your keyboard (Note: on Windows 10 click on the circle icon next to the Windows icon on your task bar)
- Type lusrmgr.msc into the search bar
- Hit the Enter key on your keyboard
- Click on the Groups folder on the left
- Double click on Administrators in the center column (pictured below)
A new window should pop up
- Look for you profile in the pop up
- Double click Remote Desktop Users in the center column (pictured below)
A new window should pop up
- Look for your profile in the pop up
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Found your profile under either Administrators or Remote Desktop Users? Continue through the instructions. Can't find your profile under either Administrators or Remote Desktop Users? Contact us at help@usf.edu and we will add you. |
Back to top Finding your computer's nameYou will need to know the computer’s name (ends in forest.usf.edu), or its IP address. In Windows 7: - Hit the Windows key on your keyboard
- Type computer name in the search field that comes up
- Hit the Enter button on your keyboard
- Click See the name of this computer.
The name is displayed in the Full Computer Name field
In Windows 8: - Hit the Windows key on your keyboard
- Type computer
- Right-click on This PC
- Select Properties
The name is displayed in the PC name field.
In Windows 10: - Click on the circle icon, next to the Windows icon, on your task bar
- Type computer name into the search bar
- Hit the Enter key on your keyboard
- Click View your PC name
The name is displayed in the PC name field
Mac: - Select System Preferences
- Click on the Sharing pane.
Your computer name is listed at the top of the new window.
Back to top Connecting
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- Make sure your browser (Chrome, Firefox, Microsoft Edge) is the most recent version.
- The computer you are logging in remotely from must have an up-to-date version of Microsoft's Remote Desktop Connection, which is automatically installed on Windows 7 and later.
- Macs with OSX 10.7 or later can get this app from the App Store, see the Mac instructions below.
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Windows
- Go to http://usfweb.usf.edu/remote/
- Login with your NetID and password
- Enter the computer name or IP address you wish to connect to (pictured below)
- Choose your remote desktop size
- Click the Find Computer button
RDG will go through a series of checks (computer is found, awake, and connection is solid) and display the results to you - Click the Connect button
RDG will download a ‘USFRemoteAccess.rdp’ file Execute USFRemoteAccess.rdp file Tip |
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Security window popped up? Click Connect |
Log in with your credentials You are logging into your destination computer
Once you have completed this process, you will have a window to your destination computer and may use it as if you were sitting in front of it. When you are finished you can simply log out of your remote computer and the window will close. Back to top Mac Info |
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| Already have the Microsoft Remote Desktop app? Skip to Step 5 |
- Launch the App Store
- Search for the Microsoft Remote Desktop
- Click on Microsoft Remote Desktop
- Enter your credentials for your Apple account
- Launch Microsoft Remote Desktop
- Click on New in the upper left
- Choose Add gateway from the Gateway drop down menu (pictured below)
- Click on the Plus sign to add a gateway:
- Fill out the following fields (Pictured below)
- Gateway Name = USF
Server = rdg.usf.edu User name = Your USF email - Password = Your NetID password
- Close the Preferences screen
- Choose USF from the Gateway drop down menu
- Enter your email address and password under Credentials
- Enter your computer name in the PC Name field
- Close out of the Edit Remote Desktops screen
- Click on USF under My Desktops (pictured below)
- Click on Continue
You will be connected
Back to top IPad Info |
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| Already have the Microsoft Remote Desktop app? Skip to Step 5 |
- Tap on the App Store
- Search Microsoft Remote Desktop
- Tap on Get
- Tap on Install
- Open the Microsoft Remote Desktop app
- Tap the Plus sign (pictured below)
- Tap Desktop
- Tap PC Name
- Enter your computer's name (pictured below)
- Tap Done
- Tap the panel on the Remote Desktop main menu
Enter the credential you use on your machine Tip |
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Tapping the controls at the top will allow you to zoom, switch between mouse pointer and touch functionality, bring up a keyboard, etc |
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