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Online Course Assistance - Faculty and Staff

If you need assistance with Implementing implementing the following in your online course please utilize the request form below to reach out to a member of the access the Educational Design and Technology team for assistance:

website, navigate to the Contact Us section, and submit a request for support. 

• Canvas Support 
• Microsoft Teams
• Honorlock
• Audio Recording/Presentation Support
• Canvas Support (Course Settings, Files, Face to Face Conversion)

Faculty Service Request Form: https://usf.az1.qualtrics.com/jfe/form/SV_8IjD3SQbmznYoXr

For Assistance in the following items please contact USF IT (right column information)

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• Computer Lab
• Listservs
• Classrooms AV
• Configuring your computer to connect wireless at the College of Nursing

Online Course Assistance - Students

Students, if you have questions or need assistance, please contact USF IT. Examples include:

• Exams
• Uploading assignments
• Formatting documents
• Viewing presentations
• Canvas Password issues

USF IT

_HOURS:  

Mon. - Fri. 7:00 a.m. - 10:00 p.m., 7am - 10pm

Sat. - Sun. 9:00 a.m. - 6:00 p.m.9am - 6pm

_PHONE:  813-974-4357

Classroom AV Support:

• Mon. - Fri, . 9am - 5pm
  

• Phone: 813-974-4357
  

_EMAIL: help@usf.edu

Chat: ITChat.usf.edu

_LOCATION:  Help Desk at the WELL Lobby

_WEBSITE:  http://usf.edu/it

USF Microsoft Teams support page USF IT Website

EDT has moved all Teams trainings to the Microsoft Teams Resources for Faculty webpage. 

Canvas Portal Support View the Website

• APA Writing Resources
• Library
• LinkedIn Learning
• Netiquette
• And Other Resources

Microsoft Teams support and documentation IT MS Teams Support | EDT MS Teams Support

• Apply for your USF NetID in order to access Canvas. View the Website
• For Information on obtaining your USF ID card. View the Website