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Overview

Palo Alto GlobalProtect is USF's virtual private network that is used for secure connections to on-campus resources. This guide will assist with the installation and launching of Palo Alto GlobalProtect for Windows and macOS.

Note

To run GlobalProtect app 5.0, Windows endpoints require Visual C++ Redistributables 12.0.3 for Visual Studio 2013. If you have not already installed any redistributable packages on your endpoint, the GlobalProtect app installs Visual C++ Redistributables 12.0.3 automatically. If you have already installed Visual C++ Redistributables 12.0.2 or an earlier release, you must either uninstall the existing redistributable packages from your endpoint or upgrade to Visual C++ Redistributables 12.0.3 prior to installing the GlobalProtect app.

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Step 1 - Log in to the GlobalProtect portal.

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Warning

When logging into GlobalProtect, you will be required to verify your connection using MFA.  You must have your MFA Sign-In Method set to Microsoft Authenticator - notification or Phone - call. To check or change your default method, follow the instructions here: How do I change my default sign in method.

Downloading GlobalProtect

  1. Click https://vpn.usf.edu

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  2. Enter your NetID and Password and select LOG IN.

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Step 2 - Navigate to the app download page.

Note

In most instances, the app download page appears immediately after you log in to the portal. Use this page to download the latest app software package.

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If your system administrator has enabled GlobalProtect Clientless VPN access, the applications page opens after you log in to the portal (instead of the app download page). Select GlobalProtect Agent to open the download page.

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Step 3 - Download the app.

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  2. Select the download option for your computer's operating system. 
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    Note
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    If you are not sure whether the operating system

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  1. is 32-bit or 64-bit, ask your system administrator before you proceed. 

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Installing GlobalProtect

Windows

  1. Open the downloaded file names GlobalProtect.msi.

  2. Select Next in the GlobalProtect Setup Wizard.
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  3. Select Next to accept the default installation folder (C:\Program Files\Palo

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  1. Alto Networks\GlobalProtect), or

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  1. select Browse to select a new location.

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  2. Select Next

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  1.  to confirm the installation.

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Step 5 - Log in to GlobalProtect.

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  2. Select Close once the installation is complete.
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Mac

  1. Open the downloaded file named GlobalProtect.pkg.

  2. Select Continue in the GlobalProtect Setup Wizard.
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  3. Make sure that GlobalProtect is check-marked and select Continue.
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  4. Select Install to begin.
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  5. Enter your Mac's password and select Install Software.
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  6. Select Close once the installation is complete.
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Launching and Logging into GlobalProtect

Windows

  1. Click on the carrot in the taskbar located in the lower right of the toolbar.
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  2. Select the globe icon.
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  3. Enter vpn.usf.edu

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  1.  and

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  1. select Connect.

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  2. Enter your

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  1.  NetID and Password and select Connect.
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Mac

  1. Click on the globe icon in the top right of the toolbar.
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  2. Enter vpn.usf.edu and select Connect.
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  3. Enter your NetID and Password and select Sign In.
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