Look for your profile in the pop upNewly, Deployed Machines
If you have a newly deployed machine, you will need to add yourself to the Remote Desktop Users mainly by doing the following
- Click on the Windows Start button in the lower left Image Removed
- Type CMD and right-click Command Prompt and select Run as Administrator.
- Select Yes on the windows prompt
Enter the following:
- Net localgroup “Remote Desktop Users” /add “AzureAD\<NetID>@usf.edu"
Note: Make sure you replace <NetID> with your NetID
- Hit Enter once the above is entered into the command prompt.
- If successful, you should receive a message that the user has been added.
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Found your profile under either Administrators or Remote Desktop Users? Continue through the instructions. Can't find your profile under either Administrators or Remote Desktop Users? Contact us at help@usf.edu and we will add you. |
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Finding your computer's nameOverview
The Remote Desktop Gateway (RDG) is used to access your OverviewYou, currently, can use one of two methods to connect to an on-campus Windows computer from another remote computer. It provides These methods provide additional security for our the connections with university computing resources.
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The computer you are connecting to must be running Windows 7 or above; you cannot use RDG to connect to a Mac, though you can connect from a Mac. |
Requirements and Setup
Checking your user group
Your account must be in the destination computer’s Administrators or Remote Desktop Users groups.
Hit the Windows key on your keyboard (Note: on Windows 10 click on the circle icon next to the Windows icon on your task bar)Type lusrmgr.msc into the search barHit the Enter key on your keyboardClick on the Groups folder on the leftDouble click on Administrators in the center column (pictured below)
A new window should pop up
Image RemovedLook for you profile in the pop upDouble click Remote Desktop Users in the center column (pictured below)
A new window should pop up
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You must be connected to the USF VPN in order to remote connect to any device no matter the method. For information on how to download, install, and setup the VPN, please visit VPN - Palo Alto GlobalProtect. |
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If your job duties require you to use a remote access solution, please contact the USF IT Service Desk while on campus and in front of the machine you will be connecting to for setup and configuration. Please call 813-974-4357 or visit https://itchat.usf.edu to have the setup and configuration done for you. | Finding your USF computer's informationYou will need to know the USF computer’s name (ends in forest.usf.edu), or its IP address. In Windows 10: - Click on the circle icon, next to the Windows icon, on your task bar
- Type computer name into the search bar
- Hit the Enter key on your keyboard
- Click View your PC name
The name is displayed in the PC name field
Mac: - Select System Preferences
- Click on the Sharing pane.
Your computer name is listed at the top of the new window.
Back to top Connecting Note | Make sure your browser (Chrome, Firefox, Microsoft Edge) is the most recent version.The computer you are logging in remotely from must have an up-to-date version of Microsoft's Remote Desktop Connection, which is automatically installed on Windows 7 and later. Macs with OSX 10.7 or later can get this app from the App Store, see the Mac instructions belowand IP address in order to be able to remote into it from another location. Windows 10/11 - Select the Windows logo in the lower left.
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- Type CMD to search for Command Prompt and select Open.
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- Type ipconfig /all and hit enter.
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- The computer name will be listed as Host Name and the IP address will be listed as IPv4 Address and should start with 131.247.
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Connecting from a Remote Computer Note |
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Once the USF IT Service Desk has configured your machine for Remote access, follow the below directions to establish a remote connection. |
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If remoting into a recently deployed machine using Its modern endpoint managementdevice using IT's Modern Endpoint Management, you will need to first log into VPN.usf.edu |
WindowsRemote Desktop Connection- Select the Windows
- Go logo in the lower left.
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- Type Remote Desktop Connection to search for the program and select Open.
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- Enter the on-campus computer's IP address under Computer.
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- Select Yes to connect to the on-campus computer.
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- Enter your USF email address and password as you normally do to sign into the computer.
Image Added Remote Desktop Gateway- Navigate to http://usfweb.usf.edu/remote/
- Login with your NetID and password
- Enter the computer name or IP address you wish to connect to (pictured below)
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- Choose your remote desktop size
- Click the Find Computer button
- Enter your NetID@usf.edu and select Next.
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- Enter your USF password and select Sign in.
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- Approve the sign in through your MFA device.
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- Select Yes.
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Enter the on-campus computer's IP address or computer name and select Find Computer.
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If your on-campus computer has more than one monitor, and you wish to view all of them when remoted in, place a checkmark next to 'Use all my monitors'. |
Image Added RDG will go through a series of checks (computer is found, awake, and the connection is solid) and display the results to you.
- Click the Connect button
Select Connect once the check is completed successfully. RDG will download a ‘USFRemoteAccess.rdp’ file. Image Added
Execute Open the USFRemoteAccess.rdp file file. Tip |
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Security window popped up? Click Connect |
- Log in with your credentials
You are logging into your destination computer
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If remoting into a new, recently deployed machine, you must log in using AzureAD\<netid>@usf.edu for your user name. | Enter your USF email address and password as you normally do to sign into the computer.Image Added
Once you have completed this process, you will have a window to your destination computer and may use it as if you were sitting in front of it. When When you are finished, you can simply log out of your remote computer and the window will close. Back to top Mac Warning |
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If you are using a Macintosh computer from home to connect to your newly deployed PC on campus, you must contact USF IT Remote Support to have a configuration adjustment made to your work system. This must be done on campus while logged into the newly deployed machine. Please call 813-974-4357 or visit itchat.usf.edu to have this work done for you. |
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| Already have the Microsoft Remote Desktop app? Skip to Step 5 |
- Launch the App Store
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- Search for the Microsoft Remote Desktop
Click on Microsoft Remote Desktopand select GET. Image Added
- Enter your credentials for your Apple account
- Launch Microsoft Remote Desktop
- Click on New in the upper left
- Choose Add gateway from the Gateway drop down menu (pictured below)
Image Removed - Click on the Plus sign to add a gateway:
- Fill out the following fields (Pictured below)
- Gateway Name = USF
Server = rdg.usf.edu User name = Your USF email - Password = Your NetID password
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- Choose USF from the Gateway drop down menu
- Enter your email address and password under Credentials
- Enter your computer name in the PC Name field
- Close out of the Edit Remote Desktops screen
- Click on USF under My Desktops (pictured below)
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You will be connected
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| Already have the Microsoft Remote Desktop app? Skip to Step 5 |
- Tap on the App Store
- Search Microsoft Remote Desktop
- Tap on Get
- Tap on Install
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OpenApp | OpenApp | Open the Microsoft Remote Desktop app- Tap the Plus sign (pictured below)
Image Removed - Tap Desktop
- Tap PC Name
- Enter your computer's name (pictured below)
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- Tap the panel on the Remote Desktop main menu
Enter the credential you use on your machine Tip |
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Tapping the controls at the top will allow you to zoom, switch between mouse pointer and touch functionality, bring up a keyboard, etcImage Removed | Back to top Image Added
- Select Add PC.
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- Enter the on-campus computer's IP address under PC Name.
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- Click the drop down next to User Account and select Add User Account....
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- Enter the following information and then select Add.
- Username: AzureAD\<netid>@usf.edu
- Password: Your NetID Password
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- Click the drop down next to Gateway and select Add Add Gateway....
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- Enter USF as the Gateway name.
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- Click the drop down next to User Account and select the AzureAD account created earlier.
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- Select ADD.
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- Select Save.
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- Click on the connection created to connect to the on-campus computer.
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- Select Connect.
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- Enter your USF email address and password as you normally do to sign into the computer.
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