While trying to map this drive, you may encounter an error message like the one pictured below: ![](https://usfjira.atlassian.net/wiki/download/thumbnails/10940580533/image2020-4-10_15-21-14.png?version=1&modificationDate=1591885683507&cacheVersion=1&api=v2&height=250)
If you do, then you will need to enable the SMB1 protocol within Windows before you can connect to this drive. To do so, follow the steps below: - Search in the start menu for ‘Turn Windows features on or off’ and open it
- Search for ‘SMB1.0/CIFS File Sharing Support’ in the list of optional features that appears, and select the checkbox next to it.
![](https://usfjira.atlassian.net/wiki/download/thumbnails/10940580533/image2020-4-10_15-22-51.png?version=1&modificationDate=1591885683511&cacheVersion=1&api=v2&height=250) - Click OK and Windows will add the selected feature.
You’ll be asked to restart your computer as part of this process
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