Accessing Applications Gateway using Windows Remote Desktop


The Remote Desktop client for Windows Desktop allows users to access USF's Windows applications and desktops remotely from a different Windows device. 

This program replaces the old Application Gateway accessed through Citrix.

Currently there is no desktop application for use on Macs. Any user on a Mac will need to access the gateway through the Web Client.

Web Client Access

  1. Navigate to the link below and sign in using your email address.

  2. Find your application from the list and left-click to launch.

  3. Choose the local resources to make accessible to the remote application session.

  4. Enter your password when prompted.

  5. The application will load within the current browser tab. To upload or download files to the remote application session, refer to the Uploading and Downloading files to remote session section.

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Uploading and Downloading Files to Remote Session

If you do not have OneDrive installed on the computer you are currently on, download and installation instructions can be found on OneDrive - Download and Installation of Desktop App.

  1. You will need to ensure your files are uploaded to OneDrive. Your OneDrive can be managed via a browser at

  2. Within an application, use the Open or Save prompt and click the OneDrive – University of South Florida shortcut to access files from OneDrive. 

    OneDrive Documents Folder

    Make sure that any and all files are saved to the Documents folder on your OneDrive - University of South Florida. If the files are not saved to this location, they could be lost for good.

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Download and Installation (Windows 10 Client)

  1. Navigate to the link below, then download the installer which best suits your system type.
    (for most systems this will be Windows 64-bit)
    Get started with the Windows Desktop client | Microsoft Docs

  2. Once the download is complete, double-click the RemoteDesktop.msi to launch the installer. This downloaded file can be located in the Download folder on your local computer.

  3. Once the installer has opened, click on Next.

  4. Place a check mark next to I accept the terms in the License Agreement and then click Next.

  5. Make sure that Install just for you is selected and then click Install.

  6. Once the installation has been completed, click Finish.

  7. After installation is complete, the program will launch. If it does not, navigate to the Start Menu and open Remote Desktop.

    If you have 2 Remote Desktops showing with your Start Menu after installation, this is normal. One of the programs will be the Remote Desktop to remote into another computer and one will be to the new Application Gateway.

  8. Once the application has launched for the first time, you will need to follow the step under Subscribe.

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  1. When Remote Desktop application is launched for the first time, you will need to click Subscribe to be able to use the program. This is only required the first time the application is launched.

  2. When prompted, type your email address and click Next.

  3. Find your application from the list and double-click to launch. Enter your password when prompted.

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If you are unable to solve your issue with this knowledge article you can contact the IT Service Desk by calling (813) 974-HELP (4357) or emailing 

If you find any errors or omissions on any knowledge base page, please send an email to the 'DocTeam' at