If the device in question has been used in any way, make sure to back up any necessary data before performing the following steps.

This process WILL erase all data on the device. 

For assistance with performing a backup, please visit this Confluence support page: Backing up Data.

1. Select the Windows Start icon located at the lower left of the toolbar.
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2. Type Reset and select Reset this PC. Select Open.
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3. Select Get StartedReset PC.
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4. Select Remove everything.

   Warning
   title REMINDER
   This process WILL erase all data from the computer. If any necessary or important files exist, stop now, cancel this process, and perform a backup.

   
   
   

5. Select Cloud download.
   
   
   
6. Select Next.
   
   
   
7. Select Reset.
   
   
   
8. A download will begin.
   
   
   
9. Once the download is complete, an automatic restart will occur.
   
   
   

10. Once the process has been completed successfully, you will see the following image.  From this point, you can now perform the steps located on one of the following Confluence pages: Setting Up Your New Desktop Computer or Setting Up Your New Laptop Computer (depending on which type of device you have).
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    Note

    If you receive the following image, please contact the Service Desk for further assistance (itchat.usf.edu or 813-974-HELP) It's best to have USF IT assist before using a device that fails to properly set up, but if you receive the above screen and must use this device before resolving the setup issue, please select Turn off your PC.  Then turn the computer on again.  You should be able to proceed and use the device as if the previous steps have not been done.