If you are unable to solve your issue with this knowledge base article, please contact the USF IT Service Desk by calling (813) 974-HELP (4357) or emailing help@usf.edu.
If you find any errors or omissions in any knowledge base article, please contact and inform the USF IT Service Desk by calling (813) 974-HELP (4357) or emailing help@usf.edu. Error: “FTP authentication has been disabled for this web app”
In case you receive the following error: Image Added
Follow these directions to resolve the issue: Image Added Open the Settings drawer. Go to Configuration. Next, go to the General Settings. Then, Switch On the “FTP Basic Auth Publishing Credentials” option. Click on “Save and Continue” changes.
Here is an example of your expected result: Image Added
Re-attempt a connection to your web app via your chosen FTP client (i.e. FileZilla). With the above configuration, you should now be able to connect successfully. Back to top
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