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Excerpt

Overview

The Remote Desktop Gateway (RDG) is used to access your

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Overview

You, currently, can use one of two methods to connect to an on-campus Windows computer from another remote computer.

 It provides

These methods provide additional security for

our

the connections with university computing resources.

Warning
The computer you are connecting to must be running Windows 7 or above; you cannot use RDG to connect to a Mac, though you can connect from a Mac.

Requirements and Setup

Checking your user group

Your account must be in the destination computer’s Administrators or Remote Desktop Users groups.  

  1. Hit the Windows key on your keyboard (Note: on Windows 10 click on the circle icon next to the Windows icon on your task bar)
  2. Type lusrmgr.msc into the search bar
  3. Hit the Enter key on your keyboard
  4. Click on the Groups folder on the left
  5. Double click on Administrators in the center column (pictured below)
    A new window should pop up
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    (Click image below)
  6. Look for you profile in the pop up
  7. Double click Remote Desktop Users in the center column (pictured below)
    A new window should pop up
    Image Removed
    (Click image to enlarge)
  8. Look for your profile in the pop up
Note

Found your profile under either Administrators or Remote Desktop Users? Continue through the instructions.

Can't find your profile under either Administrators or Remote Desktop Users? Contact us at help@usf.edu and we will add you.

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Finding your computer's name




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Warning

You must be connected to the USF VPN in order to remote connect to any device no matter the method.

For information on how to download, install, and setup the VPN, please visit VPN - Palo Alto GlobalProtect.


Warning

If your job duties require you to use a remote access solution, please contact the USF IT Service Desk while on campus and in front of the machine you will be connecting to for setup and configuration.

Please call 813-974-4357 or visit https://itchat.usf.edu to have the setup and configuration done for you.

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Finding your USF computer's information

You will need to know the USF computer’s name

(ends in forest.usf.edu), or its IP address.  

      In Windows 7:

  1. Hit the Windows key on your keyboard 
  2. Type computer name in the search field that comes up
  3. Hit the Enter button on your keyboard
  4. Click See the name of this computer.
    The name is displayed in the Full Computer Name field
     

      In Windows 8:

  • Hit the Windows key on your keyboard 
  • Type computer
  • Right-click on This PC 
    • Select Properties
    The name is displayed in the PC name field.

          In Windows 10:

    1. Click on the circle icon, next to the Windows icon, on your task bar
    2. Type computer name into the search bar
    3. Hit the Enter key on your keyboard
    4. Click View your PC name
      The name is displayed in the PC name field

    Back to top

    Connecting 

    Note
    • Make sure your browser (Chrome, Firefox, Microsoft Edge) is the most recent version.
    • The computer you are logging in remotely from must have an up-to-date version of Microsoft's Remote Desktop Connection, which is automatically installed on Windows 7 and later.  
    • Macs with OSX 10.7 or later can get this app from the App Store, see the Mac instructions below.

    Windows

    Go

    and IP address in order to be able to remote into it from another location.

    Windows 10/11

    1. Select the Windows logo in the lower left.
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    2. Type CMD to search for Command Prompt and select Open.
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    3. Type ipconfig /all and hit enter.
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    4. The  computer name will be listed as Host Name and the IP address will be listed as IPv4 Address and should start with 131.247.
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    Connecting from a Remote Computer

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    Note

    Once the USF IT Service Desk has configured your machine for Remote access, follow the below directions to establish a remote connection.


    Warning

    If remoting into a recently deployed device using IT's Modern Endpoint Management, you will need to first log into VPN.usf.edu

    Windows

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    Connection
    Connection
    Remote Desktop Connection

    1. Select the Windows logo in the lower left.
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    2. Type Remote Desktop Connection to search for the program and select Open.
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    3. Enter the on-campus computer's IP address under Computer.
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    4. Select Yes to connect to the on-campus computer.
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    5. Enter your USF email address and password as you normally do to sign into the computer. 
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    Gateway
    Gateway
    Remote Desktop Gateway

    1. Navigate to http://usfweb.usf.edu/remote/ 
  • Login with your NetID and password 
  • Enter the computer name or IP address you wish to connect to (pictured below)
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  • Choose your remote desktop size
    • Click the Find Computer button


    2. Enter your NetID@usf.edu and select Next.
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    3. Enter your USF password and select Sign in.
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    4. Approve the sign in through your MFA device.
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    5. Select Yes.
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    6. Enter the on-campus computer's IP address or computer name and select Find Computer.

      Note

      If your on-campus computer has more than one monitor, and you wish to view all of them when remoted in, place a checkmark next to 'Use all my monitors'.


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      RDG will go through a series of checks (computer is found, awake, and the connection is solid) and display the results to you.

    Click the Connect button


    2. Select Connect once the check is completed successfully. RDG will download a ‘USFRemoteAccess.rdp’ file.
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    Execute

    2. Open the USFRemoteAccess.rdp

    file   TipUsing dual-factor authentication on your computer? You will be prompted to authenticate.

    1. file.  

      Tip
      Security window popped up? Click Connect 

    Log in with your credentials
    You are logging into your destination computer


    1. Enter your USF email address and password as you normally do to sign into the computer.

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    Once you have completed this process, you will have a window to your destination computer and may use it as if you were sitting in front of it.

     When

    When you are finished, you can simply log out of your remote computer and the window will close. 

    Back to top

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    Mac

    Warning

    If you are using a Macintosh computer from home to connect to your newly deployed PC on campus, you must contact USF IT Remote Support to have a configuration adjustment made to your work system.

    This must be done on campus while logged into the newly deployed machine.

    Please call 813-974-4357 or visit itchat.usf.edu to have this work done for you.


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    Already have the Microsoft Remote Desktop app? Skip to Step 5

    1. Launch the App Store 
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    2. Search for the Microsoft Remote Desktop

    Click on Microsoft Remote Desktop AnchorTopTop Info
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    1. and select GET.
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    2. Enter your credentials for your Apple account

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      Step5
      Step5
      Launch Microsoft Remote Desktop
  • Click on New in the upper left
  • Choose Add gateway from the Gateway drop down menu (pictured below)
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    (Click image to enlarge)
  • Click on the Plus sign to add a gateway:
  • Fill out the following fields (Pictured below)
    1. Gateway Name = USF

    2. Server = rdg.usf.edu

    3. User name = Your USF email

    4. Password = Your NetID password
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  • Close the Preferences screen
  • Choose USF from the Gateway drop down menu 
  • Enter your email address and password under Credentials
  • Enter your computer name in the PC Name field
  • Close out of the Edit Remote Desktops screen
  • Click on USF under My Desktops (pictured below)
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  • Click on Continue
    You will be connected

    • Back to top

    IPad

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    Already have the Microsoft Remote Desktop app? Skip to Step 5

  • Tap on the App Store 
  • Search Microsoft Remote Desktop
  • Tap on Get 
  • Tap on Install 
    • AnchorOpenAppOpenAppOpen the Microsoft Remote Desktop app
  • Tap the Plus sign (pictured below)
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  • Tap Desktop
  • Tap PC Name
  • Enter your computer's name (pictured below)
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  • Tap Done
  • Tap the panel on the Remote Desktop main menu

    • Enter the credential you use on your machine

    Tip
    Tapping the controls at the top will allow you to zoom, switch between mouse pointer and touch functionality, bring up a keyboard, etcImage Removed
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    2. Select Add PC.
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    3. Enter the on-campus computer's IP address under PC Name.
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    4. Click the drop down next to User Account and select Add User Account....
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    5. Enter the following information and then select Add.
      1. Username: AzureAD\<netid>@usf.edu
      2. Password: Your NetID Password
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    6. Click the drop down next to Gateway and select Add Add Gateway....
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    7. Enter USF as the Gateway name.
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    8. Click the drop down next to User Account and select the AzureAD account created earlier.
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    9. Select ADD.
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    10. Select Save.
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    11. Click on the connection created to connect  to the on-campus computer.
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    12. Select Connect.
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    13. Enter your USF email address and password as you normally do to sign into the computer.

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