Mailboxes vs. QueuesMailbox is an email address, which must be licensed for D365 Queue lives within CRM and helps organizes incoming email Routing rules (Dynamics workflow process) move incoming email into the appropriate queue and assign to a specific user when possible Discussion around existing queues
Working in QueuesSending an Email From ScratchOption 1Navigate to Activities Click Email button in the ribbon menu Paste student’s UID into the To field, or search by name/email address
Option 2References |