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Excerpt

Unable to connect to Box error when logging into Box Drive

Cause: Some error is occurring with the native internet browser

Image Modified

 

Troubleshooting:

  1. Reset Native Internet Browser settings
    • Windows: Reset Internet Explorer
    • Mac: Click on Safari in the toolbar and select the "Clear History and Website Data" option.

  2. If the issue persists, verify their Native browser is up-to-date.