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Excerpt

Overview

The Remote Desktop Gateway (RDG) is used to access your on-campus Windows computer from another remote computer. It provides additional security for our connections with university computing resources.

Warning
The computer you are connecting to must be running Windows 7 or above; you cannot use RDG to connect to a Mac, though you can connect from a Mac.

Requirements and Setup

Checking your user group

Your account must be in the destination computer’s Administrators or Remote Desktop Users groups.  

  1. Hit
the
  1. the Windows
key
  1.  key on your keyboard (Note: on Windows 10 click on the circle icon next to the Windows icon on your task bar)
Type
  1. Type lusrmgr.msc
into
  1.  into the search bar
  2. Hit
the
  1. the Enter
key
  1.  key on your keyboard
  2. Click on
the
  1. the Groups
folder
  1.  folder on the left
  2. Double click
on
  1. on Administrators
in
  1.  in the center column (pictured below)
    A new window should pop up
    Image Modified
    (Click image below)
  2. Look for you profile in the pop up
  3. Double
click
  1. click Remote Desktop Users
in
  1.  in the center column (pictured below)
    A new window should pop up
    Image Modified
    (Click image to enlarge)
  2. Look for your profile in the pop up
Note

Found your profile under either Administrators or Remote Desktop Users? Continue through the instructions.

Can't find your profile under either Administrators or Remote Desktop Users? Contact us at help@usf.edu and we will add you.

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Finding your computer's name

You will need to know the computer’s name (ends

in

in forest.usf.edu), or its IP address.  

     

      In Windows 7:

  1. Hit
the
  1. the Windows
key
  1.  key on your keyboard 
Type
  1. Type computer name
in
  1.  in the search field that comes up
  2. Hit
the
  1. the Enter
button
  1.  button on your keyboard
  2. Click See the name of this computer.
    The name is displayed in the Full Computer Name field
     

      In Windows 8:

  1. Hit
the
  1. the Windows
key
  1.  key on your keyboard 
Type
  1. Type computer
  2. Right-click on This PC 
  3. Select Properties
    The name is displayed in the PC name field.
     

      In Windows 10:

  1. Click on the circle icon, next to the Windows icon, on your task bar
Type
  1. Type computer name
into
  1.  into the search bar
  2. Hit
the
  1. the Enter
key
  1.  key on your keyboard
Click
  1. Click View your PC name
    The name is displayed in the PC name field

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Connecting 


Note
  • Make sure your browser (Chrome, Firefox, Microsoft Edge) is the most recent version.
  • The computer you are logging in remotely from must have an up-to-date version of Microsoft's Remote Desktop Connection, which is automatically installed on Windows 7 and later.  
  • Macs with OSX 10.7 or later can get this app from the App Store, see the Mac instructions below.


Windows


  1. Go to http://usfweb.usf.edu/remote/ 
  2. Login with your NetID and
password
  1. password 
  2. Enter the computer name or IP address you wish to connect to (pictured below)
    Image Modified
    (Click image to enlarge)
  3. Choose your remote desktop size
  4. Click the Find
Computer
  1. Computer button
    RDG will go through a series of checks (computer is found, awake, and connection is solid) and display the results to you
  2. Click the Connect button
    RDG will download a ‘USFRemoteAccess.rdp’ file

  3. Execute USFRemoteAccess.rdp file  

    Tip
    Security window popped up? Click Connect 


  4. Log in with your credentials
    You are logging into

your destination

  1. your destination computer

    Tip
    Using dual-factor authentication on your computer? You will be prompted to authenticate.



Once you have completed this process, you will have a window to your destination computer and may use it as if you were sitting in front of it.  When you are finished you can simply log out of your remote computer and the window will close. 

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Mac

Info
iconfalse

Already have the Microsoft Remote Desktop app? Skip to Step 5


  1. Launch
the
  1. the App Store 
  2. Search for the Microsoft Remote Desktop
  3. Click on Microsoft Remote Desktop
  4. Enter your credentials for your Apple account
  5. Anchor
    Step5
    Step5
    Launch Microsoft Remote Desktop
  6. Click
on
  1. on New in the upper left
Choose
  1. Choose Add gateway
from
  1.  from the Gateway drop down menu (pictured below)
    Image Modified
    (Click image to enlarge)
  2. Click on
the
  1. the Plus sign
to
  1.  to add a gateway:
  2. Fill out the following fields (Pictured below)
    1. Gateway Name = USF

    2. Server = rdg.usf.edu

    3. User name = Your USF email

    4. Password = Your NetID password
    Image Modified
    (Click image to enlarge)
  3. Close the Preferences screen
Choose
  1. Choose USF
from
  1.  from the Gateway drop down menu 
  2. Enter your email address and password under Credentials
  3. Enter your computer name in the PC Name field
  4. Close out of the Edit Remote Desktops screen
  5. Click
on
  1. on USF under My Desktops (pictured below)
    Image Modified
    (Click image to enlarge)
  2. Click
on
  1. on Continue
    You will be connected

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IPad

Info
iconfalse

Already have the Microsoft Remote Desktop app? Skip to Step 5


  1. Tap on the App Store 
  2. Search Microsoft Remote Desktop
  3. Tap on Get 
  4. Tap on
Install
  1.  Install 
  2. Anchor
    OpenApp
    OpenApp
    Open the Microsoft Remote Desktop app
  3. Tap
the
  1. the Plus sign (pictured below)
    Image Modified
    (Click image to enlarge)
  2. Tap Desktop
  3. Tap PC Name
  4. Enter your computer's name (pictured below)
    Image Modified
    (Click image to enlarge)
  5. Tap Done
  6. Tap the panel on the Remote Desktop main menu

  7. Enter the credential you use on your machine

    Tip
    Tapping the controls at the top will allow you to zoom, switch between mouse pointer and touch functionality, bring up a keyboard, etcImage Modified
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