BDM's full features are only available in Internet Explorer. Other browsers can use the "lite" version of BDM to view documents, but will not be able to annotate, scan, etc.

If your issues with BDM persist after the troubleshooting detailed below, please reach out to the USF IT Help Desk by emailing help@usf.edu with a detailed description of your issue and screenshots of any error messages you are receiving.

There are a few indications that you may be missing components of BDM. Below is a short list of common issues, but is not inclusive.

• PDF files will not open
• Internet Explorer will lock up and then crash when trying to display files
• The scanner will not load into BDM

A goodway to check if you have components installed is to double-check the control panel's list of programs.

Installed individually:

Installed as a package:

They are the programs published by "EMC" or "EMC Corporation".

Installation methods:

All of the components for BDM can be found in the software center, including both the full installer and the installers for the individual components.

The software center should be available from the start menu of most USF desktop computers. The full installer is the left-most option in the highlighted area, while the individual components are listed to the right.

The installation process is very straightforward - simply run the installers and accept the prompts that show up. Once installed, confirm this through the control panel's list of programs and then try accessing BDM again.

If the component troubleshooting fails OR you're seeing the display error in the below screenshot, double-check the trusted sites in Internet Explorer.

1. Click the gear icon in the top right
   
   
   
   
   
2. Go to Internet Options > Security > Trusted Sites
3. Click Sites
   
   
   
   
   
4. Add the following sites:
   

   https://oasisappnav.usf.edu

   https://*.usf.edu

   http://*.usf.edu