Overview
If you are experiencing technical issues, you can contact USF IT via Live Chat. Live Chat opens a chat session with a support technician, and if needed, allows the technician to remotely access your computer to further troubleshoot your issues. A chat session can be started from the USF Information Technology website from the IT Service Desk page by selecting the Online Technical Support link.
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| Topic2 | Topic2 | Allow Screen Sharing
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If you have contacted the IT Help Desk through a method other than the Live Chat, the support technician may request to help you via Live Chat so they can access your computer remotely. In this event, they will provide you a Session Key. The following instructions illustrate how to reach your support technician with a Session Key.
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USF IT Support technicians can further assist you by remotely accessing your computer during a chat session. The following steps will be required prior to connecting to a technician and will allow them to view your screen if needed.
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You may now proceed to chat with the support technician. |
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You may now proceed to chat with the support technician. |
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To end your chat session, simply close the chat box. |
If you have contacted the IT Help Desk through a method other than the Live Chat, the support technician may request to help you via Live Chat so they can access your computer remotely. In this event, they will send you a Session Key. The following instructions illustrate how to reach your support technician with a Session Key.
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