Start Chat Session from Information Technology Website- Go to the IT Service Desk page at https://www.usf.edu/it/about-us/helpdesk.aspx.
- Under the heading CONTACT US select Online Technical Support and the IT Chat Support Portal will open.
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- From the IT Chat Support Portal choose Your Issue from the drop down menu.
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- Fill in the remaining fields - Your Name, NetID or USF ID Number, Email Address, Describe your Issue and click Submit.
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- Click Yes.
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- Proceed to Screen Sharing Steps.
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You will be required to allow screen sharing prior to connecting to your support technician. This will allow the technician to remotely access your computer if needed. Follow the steps listed below. |
Back to top Allow Screen SharingUSF IT Support technicians can further assist you by remotely accessing your computer during a chat session. The following steps will be required prior to connecting to a technician and will allow them to view your screen if needed.
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| To end your chat session, simply close the chat box. |
Back to top Session KeyIf you have contacted the IT Help Desk through a method other than the Live Chat, the support technician may request to help you via Live Chat so they can access your computer remotely. In this event, they will send you a Session Key. The following instructions illustrate how to reach your support technician with a Session Key. - Access the IT Chat Support Portal as instructed above, or through a direct link you may receive from your support technician via e-mail.
- Fill in all fields including the Session Key field with the key you received.
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