Tickets can be submitted via the Customer Portal website by visiting https://usfjira.atlassian.net/servicedesk/customer/portal/4. From here, you will received receive a list of options to select from. Each to assist with routing the ticket to the correct teams. Section |
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| Service Request |
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| Service RequestThis request type is used to obtain information, advice, or access to an IT service. Examples include, but are not limited to, password resets and computer installations. To begin this type of request, select Get IT Help. Image RemovedImage Added The following are required fields and what they are asking for: Section |
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1. Summary: This is the main subject line for the ticket. 2. Email: This is your USF email address (NetID@usf.edu). 3. NetID: If applicable. If you do not have a NetID, type NA in the field. 4. Telephone Number: Number used in case an IT member needs to call regarding your request.
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5. Description: Explanation of what the request is regarding. 6. Attachment: Any screenshots or other documents that might be related to the request. 7. Email confirmation to: This is the email address you wish to receive a confirmation email to. This should be your USF email address. If you are unable to access your USF email address, enter a secondary email to address. 8. Submit Send: To submit the ticket to the Service Desk. |
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IncidentThis request type is used when an unplanned interruption to an IT service occurs, or reduction in the quality of an IT Service. Examples include, but are not limited to, hardware issues or unexpected system errors. To submit an incident ticket, select Get IT Help. Image RemovedImage Added The following are required fields and what they are asking for: Section |
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1. Summary: This is the main subject line for the ticket. 2. Email: This is your USF email address (NetID@usfNetID@usf.edu). 3. NetID: If applicable If applicable. If you do not have a NetID, type NA in the field. 4. Telephone Number: Number used in case an IT member needs to call regarding your request.
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5. Description: Explanation of what the request is regarding. 6. Email confirmation to: This is the email address you wish to receive a confirmation email to. This should be your USF email address. If you are unable to access your USF email address, enter a secondary email to address. 8. Submit Send: To submit the ticket to the Service Desk. |
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| Banner Hosted Support | These requests are to submit access to databases and other tools that require an ACL to be in place.