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Table of Contents
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Why should I use Box?

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Box is the official cloud storage provider for the University of South Florida. Box allows you to easily collaborate and exchange information with other USF users across campus in a secure environment. Network file storage is limited and being phased out.

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Why did IT choose Box?

...

titleSee Answer

The USF System needed an enterprise class cloud-based storage solution to provide a unified content and collaboration platform across USF for faculty, staff and students. IT leadership reviewed several products recognized as leaders in the industry and found Box to be the best fit for our organization based on product features, cost and reputation. Box has been named a leader in the Gartner Magic Quadrant for Content Collaborations Platforms due to their completeness of vision and ability to execute on that vision.

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How do I log in to Box?

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To access Box on the web, go to https://usf.app.box.com/ and authenticate with your USF email address.

To access Box on your computer as a drive (like C: drive), download and install Box Drive. See Box Downloads

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How much space do I get?

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titleSee Answer

Active USF staff, faculty and students are granted Unlimited storage.

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Can I store PHI (Protected Health Information) on Box?

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titleSee Answer

Yes. Please

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visit HIPAA and BOX

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What type of data can I store in my Box account?

...

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Box is approved for storing and exchanging sensitive data such as HIPAA and FERPA content, subject to the guidelines for handling sensitive information.

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How does Box protect my content?

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Your files and folders are encrypted both during upload and download and while on Box.com, they remain encrypted. Access to this content is controlled through authentication and permission controls as set by you. You can also set password protection on files and folder and set expiration dates for content sharing.

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What is the largest file I can upload?

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titleSee Answer

The file size limit for uploading is 15 GB. 

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Are there files that will not go to Box?

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titleSee Answer

Yes. See below.

  1. Files larger than 15 GB

  2. Access databases

  3. Excel spreadsheets containing links to other spreadsheets

  4. Outlook .pst files

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I signed up for Box prior to joining USF. How can I keep this space reserved for my personal stuff?

...

...

titleSee Answer

You will need to modify the account to use a non-USF address. You can do this by following these directions:

  1. Login to Box and click the Gear icon in the top right corner.

  2. Select "Account settings."

  3. In the section, "Login information," click "Add more emails."

  4. Enter the non-USF email address and save changes.

  5. Follow the steps in the confirmation messages sent to the address you provided, which will validate the email address is operational.

  6. Go back into "Account settings" and hover over the address selecting the option to make this address primary. Authenticate to save changes.

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Can I download my Box data?

...

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titleSee Answer

Yes, you can download content you have uploaded. For data that has been shared with you, the ability to download is dependent on the permission level granted to you.

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Can I transfer ownership to others?

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Yes. Please visit the following link for

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instructions Transferring Ownership

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How can I share my data?

...

titleSee Answer

Shared links allow you to grant read-only access to content for both internal users (i.e., USF users) and external users. For more active collaboration, you can share files and folders with both internal and external users by adding them as collaborators to your folder(s) and set a variety of permission levels ranging from viewer to editor to co-owner.

Expand

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Can I collaborate with people outside the University?

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titleSee Answer

Yes. They will be considered external collaborators and they can collaborate with your shared content with or without using a Box account, depending on how your content is shared.

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Does Box back up my data?

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Box.com does back up your data to protect against a system failure. However, there are some actions you can take against content that cannot be undone. You can use options such as versioning to protect the integrity of documents. Content you delete is also placed in the Trash. These items can be restored up to

...

90 days after the item was deleted.

...

What is "file versioning" and how does it work?

...

"Versioning" is a process that tracks changes to a document and records who made the modification. This enables a user to reverse to a previous version of the file without having to save multiple copies. Box provides versioning for files and will keep up to 1000 versions (max) which are accessible through the web interface to Box.

...

In my settings, storage used is displaying incorrect amount. How can I fix that?

...

titleSee Answer

Due to storage caches, this may happen. Box can manually fix this for you. If this happens, please send an email to help@usf.edu so Box admins can submit a case through Box (vendor support) on your behalf.

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What happens to my Box storage when I leave the University?

...

titleSee Answer

The Box Service is primarily for University purposes and as such will follow the same de-provisioning rules as other systems when an individual is no longer affiliated with the University.

...

How can I set up my personal notification preferences?

...

titleSee Answer

You can customize the types of email notifications you receive by modifying the email notification settings in your account.
How to: Setup Email Notifications

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Where can I receive user education and support?

...

...

  • Go

...

  • to Learn Box.

  • To get up and running quickly, view the

...

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  • to Box Education.

  • If you need technical assistance such as logging in, uploading content, or collaborating with others, consult your local IT support or contact the USF Service Desk at (813) 974-6288 option 2 or

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    margin-bottom: 1px;
    margin-right: 500px;
    margin-left: 100px;
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/* Add a background color to the accordion if it is clicked on (add the .active class with JS), and when you move the mouse over it (hover) */
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div.panel {
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var acc = document.getElementsByClassName("accordion");
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<body>

<p class="accordion">Why should I use Box?</p>
<div class="panel">Box is the official cloud storage provider for the University of South Florida. Box allows you unlimited storage to easily collaborate and exchange information with other USF users across campus in a secure environment. Network file storage is limited and being phased out. </div>

<p class="accordion">Why did IT Choose Box?</p>
<div class="panel">The USF System needed an enterprise class cloud-based storage solution to provide a unified content and collaboration platform across USF for faculty, staff and students.  IT leadership reviewed several products recognized as leaders in the industry and found Box to be the best fit for our organization based on product features, cost and reputation.  Box has been named a leader in the Gartner Magic Quadrant for Content Collaborations Platforms due to their completeness of vision and ability to execute on that vision. </div>


<p class="accordion">How much space do I get?</p>
<div class="panel">Active USF staff, faculty and students are granted Unlimited storage.</div>
<p class="accordion">Can I store PHI on Box?</p>
<div class="panel">Yes. Please visit <a href="https://www.box.com/industries/healthcare">HIPAA and BOX</a></div>
<p class="accordion">Are there files that will not go to Box?</p>
<div class="panel">Yes. See below.
<ol>
<li>Files larger than 15 GB</li>
<li>Access Databases</li>
<li>Excel Spreadsheets containing links to other spreadsheets</li>
<li>Outlook .pst files</li>
</ol>
</div>
<p class="accordion">I signed up for Box prior to joining USF. How can I keep this space reserved for my personal stuff?</p>
<div class="panel">You will need to modify the account to use a non-USF address. You can do this by following these directions:
<ol>
<li>Login to Box and click the Gear icon in the top right corner.</li>
<li>Select "Account settings."</li>
<li>In the section, "Login information," click "Add more emails."</li>
<li>Enter the non-USF email address and save changes.</li>
<li>Follow the steps in the confirmation messages sent to the address you provided, which will validate the email address is operational.</li>
<li>Go back into "Account settings" and hover over the address selecting the option to make this address primary. Authenticate to save changes.</li>
</ol>
</div>
<p class="accordion">What is the largest file I can upload?</p>
<div class="panel">The file size limit for uploading is 15 GB. (Box is looking to increase this in the near future)</div>
<p class="accordion">What happens to my Box storage when I leave the University?</p>
<div class="panel">The Box Service is primarily for University purposes and as such will follow the same de-provisioning rules as other systems when an individual is no longer affiliated with the University</div>
<p class="accordion">Can I download my Box data?</p>
<div class="panel">Yes, you can download content you have uploaded. For data that has been shared with you, the ability to download is dependent on the permission level granted to you.</div>
<p class="accordion">Can I transfer ownership to others?</p>
<div class="panel">Yes. Please visit the following link for instructions <a href="https://usfjira.atlassian.net/wiki/display/UHID/Box+-+Changing+Ownership+of+Folders+or+Files">Transferring Ownership</a></div>
<p class="accordion">How can I share my data?</p>
<div class="panel">Shared links allow you to grant read-only access to content for both internal users (i.e., USF users) and external users. For more active collaboration, you can share files and folders with both internal and external users by adding them as collaborators to your folder(s) and set a variety of permission levels ranging from viewer to editor to co-owner.<br><IFRAME src="https://cloud.app.box.com/embed/s/z7qrl2c1acvx5p8gx7e7fk7i3z4062sy" width="708" height="458" frameborder="0" allowfullscreen="allowfullscreen" webkitallowfullscreen="webkitallowfullscreen" msallowfullscreen=""></IFRAME>
 </div>
<p class="accordion">Where can I receive user education and support?</p>
<div class="panel"><ul>
<li>Go to <a href="https://usfjira.atlassian.net/wiki/display/UHID/Learn+Box">Learn Box</a>.</li>
<li>To get up and running quickly, view the tutorial <a href="https://community.box.com/t5/Get-Started-Guide-for-New-Users/tkb-p/GettingStartedToolkit">"Get Started Guide for New Users"</a></li>
<li>Box Education offers live and self-paced content. Go to <a href="https://support.box.com/hc/en-us/sections/360009151233">Box Education</a>.</li>
<li>If you need technical assistance such as logging in, uploading content, or collaborating with others, consult your local IT support or contact the USF Service Desk at (813) 974-6288 option 2 or visit <a href="https://itchat.usf.edu">https://itchat.usf.edu</a>. </li>
<li>Watch this quick video to learn five essential skills for getting started fast.</li>
<IFRAME src="https://cloud.app.box.com/embed/s/la6n0z632xqf3rjkbgiz?view=&sort=&direction=ASC&theme=light" width="650" height="450" frameborder="0" allowfullscreen="allowfullscreen" webkitallowfullscreen="webkitallowfullscreen" msallowfullscreen=""></IFRAME>
</ul></div>
<p class="accordion">What type of data can I store in my Box account?</p>
<div class="panel">Box is approved for storing and exchanging sensitive data such as HIPAA and FERPA content, subject to the guidelines for handling sensitive information.</div>
<p class="accordion">How does Box protect my content?</p>
<div class="panel">Your files and folders are encrypted both during upload and download and while on Box.com, they remain encrypted. Access to this content is controlled through authentication and permission controls as set by you. You can also set password protection on files and folder and set expiration dates for content sharing</div>
<p class="accordion">Does Box back up my data?</p>
<div class="panel">Box.com does back up your data to protect against a system failure. However, there are some actions you can take against content that cannot be undone. You can use options such as versioning to protect the integrity of documents. Content you delete is also placed in the Trash. These items can be restored up to 90 days after the item was deleted.</div>
<p class="accordion">In my settings, storage used is displaying an incorrect amount. How can I fix that?</p>
<div class="panel">Due to storage caches, this may happen. Box can manually fix this for you. 
If this happens, you will need to open a case with Box directly.<br> 
To submit a case to Box:<br>
<ul>
<li>In your Box account, select Help from the drop-down menu under your name. </li>
<li>Select Submit a Case from the right-hand side under Need Help?. </li>
<li>Follow the prompts to submit a case.</li></ul></div>
<p class="accordion">What is "file versioning" and how does it work?</p>
<div class="panel">"Versioning" is a process that tracks changes to a document and records who made the modification. This enables a user to reverse to a previous version of the file without having to save multiple copies. Box provides versioning for files and will keep up to 100 versions which are accessible through the web interface to Box. </div>
<p class="accordion">How can I set up my personal notification preferences?</p>
<div class="panel">You can customize the types of email notifications you receive by modifying the email notification settings in your account.<br><a href="https://community.box.com/t5/How-to-Guides-for-Account/Manage-Account-Settings/ta-p/20022#emailnotifications">How to: Setup Email Notifications</a><br></div>
<p class="accordion">Can I collaborate with people outside the University?</p>
<div class="panel">Yes.</div>