Box is the official cloud storage provider for the University of South Florida. Box allows you to easily collaborate and exchange information with other USF users across campus in a secure environment.
The USF System needed an enterprise class cloud-based storage solution to provide a unified content and collaboration platform across USF for faculty, staff, and students. IT leadership reviewed several products recognized as leaders in the industry and found Box to be the best fit for our organization based on product features, cost, and reputation. Box has been named a leader in the Gartner Magic Quadrant for Content Collaborations Platforms due to their completeness of vision and ability to execute on that vision.
Your files and folders are encrypted both during upload and download and while on Box web app, they remain encrypted. Access to this content is controlled through authentication and permission controls as set by you. You can also set password protection on files and folder and set expiration dates for content sharing.
Shared links allow you to grant read-only access to content for both internal users (i.e., USF users) and external users. For more active collaboration, you can share files and folders with both internal and external users by adding them as collaborators to your folder(s) and set a variety of permission levels ranging from viewer to editor to co-owner.
Can I collaborate with people outside the University?
Yes. They will be considered external collaborators and they can collaborate with your shared content with or without using a Box account, depending on how your content is shared. They must use the email address you used to share with them to set up their personal Box account.
I am a new employee at USF and I am unable to log in to Box, why?
A list of affiliations are allowed for Box access. If your affiliation is not in this list, you will not be able to access Box. However, it is possible that your affiliation change is underway as your employee status is being processed.
Box does back up your data to protect against a system failure. However, there are some actions you can take against content that cannot be undone. You can use options such as versioning to protect the integrity of documents. Content you delete is also placed in the Trash and can be restored with the current Box settings.
If using Box Drive, offline files or unsynced files are not backed up to Box web app as these are cached on the local computer. Therefore, Box files are only backed up upon successful network connection from Box Drive and local files are synced.
How do I clear or permanently delete items placed in Box Trash?
With the current Box setting, only admins are able to clear the items in your Box Trash. You must submit a help ticket and admins will review your request. Once approved and Trash is cleared, a 14-day grace period is given to recover permanently deleted files from the Box vendor.
"Versioning" is a process that tracks changes to a document and records who made the modification. This enables a user to reverse to a previous version of the file without having to save multiple copies. Box provides versioning for files and will keep up to 1000 versions (max) which are accessible through the web interface to Box.
In my settings, storage used is displaying an incorrect amount. How can I fix that?
Due to storage caches, this may happen. Box can manually fix this for you. If this happens, please send an email to email@example.com so Box admins can submit a case through Box vendor support on your behalf.
Box engineers are working on addressing this issue as a part of their project. In the event a manual fix from the Box vendor does not work, the file size display is only cosmetic and all files should be accounted for.
I left USF and will need to download my files from Box but I cannot log in anymore, how do I get access?
For students, please submit a help ticket and admins will review your request. Additional information may be required.
For former employees, please reach out to your former supervisor to get approval from IT Security before Box admins can address your access request. Please have them submit a help ticket addressed to IT Security.
Box Education offers live and self-paced content. Go to Box Education.
If you need technical assistance such as logging in, uploading content, or collaborating with others, consult your local IT support or contact the USF Service Desk at (813) 974-6288 option 2 or visit https://itchat.usf.edu.
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