This reference guide will help users who have been converted to the CISCO UNITY voice-mail system setup and use the features. Once you have access to the voice-mail system you will be able to access your messages through your phone, Outlook and/or the web using your USF Net ID to login.
STOP
You must be converted to the new CISCO voice-mail system by USF IT before you can setup and use these features.
Access Voicemail from your Phone
The first time you access the Cisco voicemail system you will be required to set it up. Follow these steps to set your voicemail.
- Dial 4-6000.
Listen to the prompts - Enter your default PIN.
- Press the # sign.
Access Voicemail from a Phone Outside of USF
- Dial 974-6000.
- Press *
- Enter your ID (your desk phone number - 813-xxx-xxxx)
- Press the # sign.
- Enter your PIN
- Press the # sign.
Mailbox Matrix
| Setup Options |
|---|
Greetings ...............................................1 Message Settings .................................. 2 Preferences ........................................... 3 Transfer Settings ................................... 4 Alternate Contact # (zero out) ............... 5 Help ....................................................... 0 Exit ......................................................... * |
| MAIN MENU |
|---|
Play new messages ...............................1 Send a message ................................... 2 Review old messages ........................... 3 Setup options ....................................... 4 Help ...................................................... 0 Exit ....................................................... *** |
NOTE
YOU MUST FIRST LOG INTO YOUR VOICE-MAIL BOX BY PHONE.
| SHORTCUTS |
|---|
Help .................................................. 0 Cancel/backup .................................. * Skip/confirm ...................................... # Change greeting settings ................. 4 1 Change PIN (password) .................... 4 3 1 Change your name ........................... 4 3 2 |
Get Messages using Outlook
All your voicemail messages, both old and new, will be accessible through Outlook. Messages will be played as a wave file.
To get started.
USF Health User
Go to vmail.usf.edu and log in using your NetID and password to test your credentials (please note that these credentials may differ from your Health account credentials. Do not use your Health email and password to log in here).
If your password if confirmed you may skip to step 6 of this page
If you are unable to log in, you may need to do a password reset.
To reset your NetID Password please use the following instructions:
1. Go to http://netid.usf.edu
2. Click Reset USF NetID Password
3. Follow the instructions on the screen
On the screen where you select a new password, please take note of your NetID username which will be listed there near the top of the screen.
This is what you use to log in at vmail.usf.edu .
After resetting your password, please attempt to log in again using the NetID and your new password.
If this does not allow you to log in, please contact us at help@usf.edu again so that we can further evaluate the issue.
Error Messages
If you receive an error message at any point during the process, please clear your cache & cookies in your internet browser. If that doesn't work please contact USF IT at help@usf.edu .
Once you have received the email confirmation that your password has been reset
- Log into https://cuc.itc.usf.edu/inbox/.
- Click the Settings tab.
- Click the Passwords drop-down menu.
- Select Change PIN.
Click Save. See Figure 1
Figure 1: Password Settings.NOTE
Once the temporary password is reset, the voicemail inbox can now be synced to outlook. Keep in mind that that login ID will not be a NetID or HSCnet ID, but will be your 5 digit phone extension. Example: 46288@ctc.itc.usf.edu or nberry@ctc.itc.usf.edu and the password you just reset.
- Open the Control Panel. See Figure 2.
Figure 2: Start menu. - Select the Mail folder or User Accounts-Mail. See Figure 2.
Figure 2: Mail folder. - Click the E-mail tab.
- Select New. See Figure 3.
Figure 3: Account Settings. - Select E-mail Account.
- Enter credentials:
Your Name: First Last
E-mail Address: name@cuc.itc.usf.edu (Use the VoiceMail extention (@cuc.itc.usf.edu) for your email).
Password: The password you set-up for your voicemail at http://vmail.usf.edu. See Figure 4.
Figure 4: Add Account. - Re-enter password and click Next.
The system will configure the new account. This may take a few moments to complete. - Once your IMAP e-mail account is successfully configured click Finish. See Figure 5.
Figure 5: Account Configured. - You will see your new account configured with your email account in the Account Settings window. See Figure 6.
Figure 6: New Account - Click Close.
- Your new account will appear in your Outlook pane. See Figure 7.
Figure 7: Outlook pane.