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Overview

This article contains information to guide you through resolving a 403 forbidden error message when accessing MyWeb.


Ensure that your folders are in the correct location. 

  • All website files must be located within your public_html folder.
  • Ensure that your main page is named index.html. (Lowercase is very important).

 If you still receive a 403 forbidden error, check your file permissions.

The instructions below are specifically for Filezilla. If you are using any other FTP client, ensure that the permission mask is 755 for all folders, and 644 for any HTML/image files. You can typically access permissions by right-clicking the folder/file.

  1. Highlight the folder/file that requires changing, and right-click.
  2. Select File Permissions.
  3. In the Numeric value field, type 755 for a folder, or 644 for a website file.

The IT Help Desk will assist you with uploading files, but cannot assist you with coding.

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